Citrix Administrator

Job Title: Citrix Administrator L2

Location: Ghansoli, Navi Mumbai

immediate joiners

Key Responsibilities

• Provide L2 support for Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix NetScaler (ADC).
  • Troubleshoot and resolve complex Citrix session issues, application performance issues, and connectivity problems. • Monitor Citrix environments for latency, resource utilization, and overall system health. • Manage Citrix user profiles, group policies, and access permissions. • Perform maintenance activities such as patching, updates, and configuration changes. • Analyze logs, debug errors, and provide root cause analysis for recurring issues. • Work with internal teams and vendors to implement fixes and enhancements. • Escalate unresolved critical issues to L3 support or vendor as needed. • Assist in capacity planning and performance optimization. • Maintain detailed documentation of issues, troubleshooting steps, and solutions. • Train and mentor L1 support engineers. • Ensure compliance with IT security policies and best practices.

Required Skills & Qualifications

• 3-6 years of experience in Citrix administration and support.
  • Strong understanding of Citrix Virtual Apps & Desktops (XenApp/XenDesktop). • Hands-on experience with Citrix Cloud, Citrix NetScaler (ADC), and StoreFront. • Proficiency in Windows Server, Active Directory, Group Policy, and PowerShell scripting. • Good knowledge of networking concepts (DNS, DHCP, VPN, RDP, ICA, Load Balancing). • Experience with monitoring tools like Citrix Director, ControlUp, or similar. • Strong analytical and troubleshooting skills. • Excellent communication skills for handling escalations and user interactions. • Ability to work in a shift-based 24x7 support environment. • Preferred Education qualification - BE / BCA / MCA / BSC IT / MSC IT

Preferred Certifications

• Citrix Certified Associate - Virtualization (CCA-V)
  • Citrix Certified Professional - Virtualization (CCP-V) • Microsoft Certified: Azure Administrator Associate • ITIL Foundation Certification

Work Environment

• Remote support role with 24x7 shift-based coverage.
  • Collaboration with L1, L3, and infrastructure teams. • Opportunities for career growth and skill enhancement within Citrix technologies.

If anyone is interested please share their resume on mail-snehal.navale@outworx.com