Circle In charge (Cluster/ Spot Billing)

Inventive Software Solutions Pvt. Ltd. (ISSPL)

Job Overview:

The Circle Head shall be deputed at each Circle and shall report to the concerned Superintending Engineer (Distribution), shall coordinate with Superintending Engineer, supervisors and deputy team leader to ensure billing quality and efficiency, redressal of exceptions provided by meter readers, resolution of consumer grievances, resolution of issues related to billing software/apps provided by the DISCOM, consumer database updates etc. He shall be responsible for identifying all the risks, revenue leakage points, and actions which can improve the revenue and meter reading quality. He shall also perform cross verification work.

The Circle Head Spot Billing will be responsible for overseeing and managing the day-to-day operations of spot billing within a specific circle or region. This role involves ensuring accurate and timely billing, optimizing operational efficiency, leading a team of spot billing professionals, and ensuring customer satisfaction. The Circle Manager will play a critical role in the performance of the billing function and ensure the achievement of targets related to billing accuracy and revenue collection.

Role & responsibilities

• Oversee the end-to-end spot billing process within the assigned circle, ensuring all activities are executed accurately and on time.
• Supervise and manage daily billing activities, ensuring that there are no discrepancies in the billing process and ensuring minimize the billing exceptional cases.
• Ensure proper coordination between various teams, including field operations, finance, and customer service, to facilitate smooth billing operations.
• Need to focus on work through OCR billing technology.
• Ensure the clearance of invoices from Division level by minimizing the penalty.
• Lead, motivate, and develop a team of billing executives and field staff to achieve operational goals.
• Set clear performance targets, conduct performance reviews, and provide feedback and training to improve team efficiency.
• Promote a positive work culture, focusing on customer service excellence and professional growth.
• Address and resolve complaints or issues raised by customers regarding spot billing, after discussing and reviewing the matter with the Zonal Managers.
• Ensure proper written communication with Discom regarding any issues and provide clear and documented responses.
• If any letters or official communications are received from Discom, ensure that the responses are well-drafted, timely, and compliant with company standards.
• Maintain a record of all communications with Discom and follow up as needed to ensure that issues are resolved satisfactorily.
• Ensure zero loss of company assets and maintain proper records.
• Maintain accurate and up-to-date records of all company assets, ensuring proper tracking and management.
• Ensure all billing activities comply with organizational policies, local regulations, and industry standards.
• Conduct periodic audits to ensure that the billing data is accurate and free from errors.
• Address and resolve any discrepancies, customer complaints, or billing issues in a timely manner.
• Monitor revenue collection and billing activities to ensure that targets are met consistently.
• Work with the finance and collections teams to resolve any outstanding dues or disputes related to billing.
• Provide regular reports on billing performance, revenue, and collections to the Zonal Head/Regional Head.
• Implement improvements in billing processes and workflows to reduce errors and improve efficiency.
• Proactively identify areas for process improvement and work on implementing changes that will benefit the overall billing function.
• Leverage technology to automate and streamline manual processes for enhanced productivity.
• Handle escalations and resolve issues raised by customers regarding billing inaccuracies or service-related concerns.
• Maintain positive relationships with customers and ensure that billing queries and complaints are addressed promptly and professionally.
• Conduct surveys or feedback sessions to gather customer insights and improve the billing service quality.
• Prepare detailed reports on spot billing activities, including performance metrics, challenges, and improvements.
• Analyze billing trends, discrepancies, and customer feedback to identify recurring issues and provide actionable insights.
• Present regular updates to the Zonal Head or management regarding the operational status and key performance indicators (KPIs) of the billing function.
• Ensure strict adherence to company policies, procedures, and industry standards for billing practices.
• Identify potential risks in billing operations and propose solutions to mitigate them.
• Ensure data security and confidentiality in handling sensitive customer and billing information.

Preferred candidate profile

Qualifications:

• The Circle Incharge shall be having minimum 5 years of working experience after Graduation in the field of similar projects for handling of technology process and manpower.
• Team handling experience is a must.
• Experience in managing billing systems, tools, and automation processes is a plus.

Skills

• Excellent leadership, team management, and interpersonal skills.
• Strong knowledge of billing systems and revenue management practices.
• Ability to analyze data and generate reports for informed decision-making.
• Problem-solving and critical thinking abilities to address operational challenges.
• Proficiency with billing software, CRM and reporting tools.
• Decent communication skills, both written and verbal.
• Strong organizational skills and the ability to multitask.