Job
Description
**Job Description:** As the Chief Technical Officer (CTO) at the Bank, you will be responsible for overseeing and managing the operation of the bank's network infrastructure, enterprise applications, server infrastructure, storage systems, vendor/telco, data center/cloud infrastructure, and cybersecurity technologies, systems, and applications. You will report directly to the CEO/Board IT Committee. Your role will involve interacting with senior stakeholders and other members of the bank. **Operations:** - Responsible for monitoring and alerting of IT systems to ensure early detection and correction of problems. - Ensure proper management, maintenance, provisioning, and monitoring of all production environments. - Collaborate with the Network & Security department, Application Administration to manage change initiatives in a structured manner to ensure systems availability, performance, and reliability. **DevOps:** - Build and maintain continuous integration, testing, monitoring, deployment using configuration management and other essential DevOps tools. - Automate deployment of applications, system configurations, and security settings. - Design, build, and improve tools and technologies that make up Continuous Integration (CD) and Continuous Delivery (CD) pipelines. **Service Management:** - Responsible for ITIL functions of Service Management, Service Mapping, Change Management, Configuration Management, Problem Management Incident Management, Service Level Management, Capacity Management, Release Management processes. - Work with the IT department and business units to develop, enforce, monitor, and maintain Service Level Agreements (SLAs) with vendors/service providers. - Oversee timely handover of new services from delivery teams to Operations. **System Reliability and Availability:** - Partners with IT/business units to establish appropriate service level objectives for system reliability and availability and implements technology and processes to achieve SLA objectives. **Backup/Disaster Recovery:** - Leads the development and testing of Disaster Recovery/Business Continuity plans and processes. - Manage system maintenance/backups and ensure the integrity of service recovery. **Supplier Management:** - Manages relationships with and the performance of supplier/outsourcing partners to ensure KPIs and SLAs are being achieved. **KPI:** - Tracks and communicates the KPIs of owned processes and presents operational metrics to CEO/Board committee on a consistent basis. - Lead and manage the internal teams to ensure all KPIs, SLAs are met or exceeded. **Software Assets and Budget:** - Manages spending within the area of responsibility to adhere to the budget. - Prepare & manage the IT Operations budget. - Verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and track them. - Managing a detailed inventory of software and hardware assets, and applying the information gathered in making the best decision concerning IT-related asset purchases, storage, handling, and redistribution. **Knowledge and Experience:** - Demonstrated experience in designing/applying operating process expertise in settings such as IT Service Management, IT Operations Management, Network Operations Centres, and Data Centre operations. - Experience in ITSM operations and policy development. - The candidate should have experience using tools like AWS CloudWatch, ServiceNow, etc. Please note: The additional details of the company were not included in the provided job description.,
