The Chief Technical Officer (CTO) will be overseeing and managing the operation of Banks network infrastructure, enterprise applications, server infrastructure, storage systems, vendor/telco, data center/cloud infrastructure, and cybersecurity technologies, systems, and applications by reporting to the CEO/Board IT Committee. The desired candidate should have a strong background and hands-on experience in Service Now based IT Operations Management (ITOM) with a specific focus in the banking/fin-tech sector. As a key member of the executive management team of the Bank, the CTO interacts with senior stakeholders and other members of the Bank. **Operations:** - Responsible for monitoring and alerting of IT systems to ensure early detection and correction of problems. - Ensure proper management, maintenance, provisioning, and monitoring of all production environments. - Collaborate with the department of Network & Security, Application Administration to manage change initiatives in a structured manner to ensure systems availability, performance, and reliability. **DevOps:** - Build and maintain continuous integration, testing, monitoring, deployment using configuration management and other essential DevOps tools. - Automate deployment of applications, system configurations, and security settings. - Design, build, and improve tools and technologies that make up Continuous Integration (CD) and Continuous Delivery (CD) pipelines. **Service Management:** - Responsible for ITIL functions of Service Management, Service Mapping, Change Management, Configuration Management, and Problem Management Incident Management, Service Level Management, Capacity Management, Release Management processes. - Work with the IT department and business units to develop, enforce, monitor, and maintain Service Level Agreements (SLAs) with vendors/service providers. - Oversee timely handover of new services from delivery teams to Operations. **System Reliability and Availability:** - Partners with IT/business units to establish appropriate service level objectives for system reliability and availability and implements technology and processes to achieve SLA objectives. **Backup/Disaster Recovery:** - Leads the development and testing of Disaster Recovery/Business Continuity plans and processes. - Manage system maintenance/backups and ensure the integrity of service recovery. **Supplier Management:** - Manages relationships with and the performance of supplier/outsourcing partners to ensure KPIs and SLAs are being achieved. **KPI:** - Tracks and communicates the KPIs of owned processes and present operational metrics to CEO/Board committee on a consistent basis. - Lead and manage the internal teams to ensure all KPIs, SLAs are met or exceeded. **Software Assets and Budget:** - Manages spending within the area of responsibility to adhere to the budget. - Prepare & manage the IT Operations budget. - Verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and track them. - Managing a detailed inventory of software and hardware assets, and applying the information gathered in making the best decision concerning IT-related asset purchases, storage, handling, and redistribution. **Knowledge and Experience:** - Demonstrated experience in designing/applying operating process expertise in settings such as IT Service Management, IT Operations Management, Network Operations Centers, and Data Centre operations. - Experience in ITSM operations and policy development. - The candidate should have experience using tools such as AWS CloudWatch, ServiceNow, etc. *To apply, send your resume to: recruitment@bmcbank.co.in*,
The System Administrator position is a senior role focused on the maintenance, upgrade, and management of software, hardware, and networks. As a System Administrator, you will be responsible for diagnosing and resolving issues promptly, effectively communicating with interdisciplinary teams and users, and ensuring the smooth and efficient operation of our technology infrastructure. Your responsibilities will include assisting with product launches and providing technical support for necessary operations within Kitopi. You will be involved in setting up and maintaining hardware and network infrastructure across multiple locations, with knowledge of Fortinet network appliances. Additionally, you will play a key role in rolling out Microsoft Dynamics ERP, internal POS, and other system implementations in all kitchens and offices. As a System Administrator, you will be tasked with implementing and training staff on new products and features, supporting data analysts with validation checks using Looker dashboards, and documenting user manuals for process flows and new requirements. You will work closely with teams to ensure that all processes are being followed daily and troubleshoot system issues, escalating them to support teams when necessary. Moreover, you will be responsible for maintaining internal and external SLAs, internal knowledge base, and IT asset database, as well as establishing relationships with local AMC companies. Preferred qualifications for this role include Lean or Six-Sigma Certification, Agile certification, strong knowledge of SaaS/Cloud systems, and a general understanding of operation systems like POS, ERP, and CRM systems. Professional certifications such as Microsoft Certified Systems Administrator (MCSA) are considered a plus. To succeed in this role, you should have proven experience as a System Administrator, Network Administrator, or a similar position. You should possess knowledge of various operating systems and platforms, particularly the Microsoft Dynamics ERP System. If you are interested in this opportunity, please apply by sending your resume to recruitment@bmcbank.co.in.,
As the Chief Technical Officer (CTO) at the Bank, your role involves overseeing and managing the operation of the Banks network infrastructure, enterprise applications, server infrastructure, storage systems, vendor/telco, data center/cloud infrastructure, and cybersecurity technologies, systems, and applications. Reporting to the CEO/Board IT Committee, you will play a crucial role in ensuring the smooth functioning of IT operations specifically in the banking/fin-tech sector. **Operations:** - Monitor and alert IT systems for early problem detection and correction. - Manage, maintain, provision, and monitor all production environments effectively. - Collaborate with Network & Security department and Application Administration for structured change initiatives to ensure system availability, performance, and reliability. **DevOps:** - Build and maintain continuous integration, testing, monitoring, deployment using DevOps tools. - Automate deployment of applications, system configurations, and security settings. - Design and improve tools and technologies for Continuous Integration (CD) and Continuous Delivery (CD) pipelines. **Service Management:** - Responsible for ITIL functions such as Service Management, Change Management, Configuration Management. - Develop, enforce, monitor, and maintain Service Level Agreements (SLAs) with vendors/service providers. - Oversee timely handover of new services from delivery teams to Operations. **System Reliability and Availability:** - Establish service level objectives for system reliability and availability. - Implement technology and processes to achieve SLA objectives. **Backup/Disaster Recovery:** - Lead development and testing of Disaster Recovery/Business Continuity plans. - Manage system maintenance/backups to ensure service recovery integrity. **Supplier Management:** - Manage relationships and performance of supplier/outsourcing partners. - Ensure KPIs and SLAs are being achieved. **KPI:** - Track and communicate operational KPIs and present metrics to CEO/Board committee. - Lead internal teams to meet or exceed KPIs and SLAs. **Software Assets and Budget:** - Manage spending within the area of responsibility to adhere to the budget. - Prepare & manage IT Operations budget. - Verify software and hardware assets, apply corrective actions, and track them. - Maintain detailed inventory of software and hardware assets for informed decision-making. **Knowledge and Experience:** - Design and apply operating process expertise in IT Service Management, IT Operations Management, Network Operations Centers, and Data Centre operations. - Experience in ITSM operations and policy development. - Proficiency in tools like AWS CloudWatch, ServiceNow, etc. To apply, please send your resume to: recruitment@bmcbank.co.in,
As the Chief Operating Officer at the bank, your primary responsibility is to manage all operational and functional departments effectively in order to support the growth and development plans of the bank. You will work closely with the leadership team to execute strategic plans that align with the bank's objectives and goals. Your role involves interacting with senior stakeholders and other members of the bank's executive management team. Key Responsibilities: - Enhance profitability by effectively managing and negotiating all operating channels - Set department performance goals that align with long-term objectives, and monitor results while identifying and resolving impediments - Collaborate with the Regional Head to establish and execute the strategic operating plan for the Region - Identify current and future human capital needs required for plan execution, and oversee strategy implementation across departments focusing on budget and timelines - Work with department leaders to establish operational processes and identify opportunities for process improvement to support the strategic plan - Develop and monitor performance reporting systems, conduct regular meetings with department heads to ensure clarity of priorities and effective coordination for results achievement - Ensure adherence to internal processes, procedures, and regulatory compliance in partnership with the Regional Head and Head of Sales - Prioritize quality and customer service in department activities related to customer acquisition and service delivery - Foster a high-performance culture through employee development and timely performance management, providing ongoing coaching and leadership for desired results Qualifications Required: - Bachelor's degree in Business Administration, Finance, or related field; MBA preferred - Proven experience in operational and functional management roles within the banking industry - Strong leadership skills with the ability to collaborate effectively with cross-functional teams - Excellent communication and negotiation abilities - In-depth knowledge of banking regulations and compliance requirements Please note that the company may have additional details available. For application, kindly forward your resume to recruitment@bmcbank.co.in.,