10 Availability Jobs

The Workshop Controller is responsible for overseeing the daily operations of the workshop to ensure efficient scheduling, high-quality service delivery, and effective team management. This role acts as a link between the service department, technicians, and management, ensuring work is completed on time, within budget, and to the required standards. Preferred candidate profile

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities: Database Management: Administer and manage MS SQL Server databases (versions 2012 and above), ensuring database availability, security, and performance. Performance Tuning: Perform performance tuning and optimization of databases, including indexing, query optimization, and SQL Server Profiler usage. Backup & Recovery: Implement and manage backup and recovery strategies for high availability and disaster recovery plans. High Availability Solutions: Design and implement high availability solutions like Always-On Availability Groups, SQL Server Clustering, Log Shipping, and Database Mirroring. Database Security: Administer SQL Server security, including creating and managing users, roles, permissions, and encryption techniques. Database Migrations & Upgrades: Lead database migration projects and upgrade efforts across environments and versions. Automation: Automate routine database maintenance tasks, such as backups, cleanup jobs, and index maintenance using SQL Agent and PowerShell scripts. Troubleshooting: Identify and resolve database-related issues such as performance bottlenecks, corruption, connectivity, and query optimization. Monitoring & Reporting: Monitor the health and performance of SQL Server instances and provide proactive reports and dashboards to stakeholders. Documentation: Maintain up-to-date documentation for all databases, configurations, and procedures to ensure easy troubleshooting and knowledge transfer. Collaboration: Work closely with development teams to optimize application code and database interactions. Provide support in database design, and implement best practices. Capacity Planning: Ensure that databases are scalable by analyzing resource usage trends and planning for capacity needs. Required Skills and Experience: Experience: 8-9 years of experience as a Microsoft SQL Server DBA managing large-scale SQL Server environments. SQL Server Versions: Deep expertise with SQL Server 2012 and above (2016, 2019 preferred). High Availability & DR Solutions: Strong hands-on experience with Always-On Availability Groups, SQL Server Clustering, and other HA/DR solutions. Performance Tuning: Proven experience in query optimization, execution plan analysis, and performance tuning. Backup & Recovery: Hands-on experience with backup strategies, point-in-time recovery, and disaster recovery planning. Scripting & Automation: Proficiency in T-SQL and PowerShell scripting to automate administrative tasks. Security Management: Knowledge of database security best practices, encryption, auditing, and compliance. Tools & Monitoring: Experience with monitoring tools like SQL Server Management Studio (SSMS), SQL Profiler, Redgate, etc. Problem-Solving: Strong troubleshooting and problem-solving skills with a proactive mindset. Preferred Certifications: Certifications: Microsoft Certified: Azure Database Administrator Associate or Microsoft Certified: SQL Server Database Administration (MCSA) is a plus. Cloud Experience: Experience with Azure SQL Database or other cloud database platforms is a plus. Soft Skills: Strong communication and interpersonal skills with the ability to work effectively across teams. Ability to work under pressure, manage multiple tasks, and meet deadlines. Detail-oriented with excellent organizational skills. Required Skills Mysql,Mongo Db,SQL Server DBA

Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face interview only.

Position: CyberArk Engineer Experience: 5+yrs Location: Remote Shift: 1PM to 10 PM Key Responsibilities : Install, configure, troubleshoot, and maintain implementation of CyberArk PAM. Create, maintain, and monitor policy configurations for password and session management. Integrate various target platforms (such as LDAP, Windows, Unix, Databases, Network devices etc.) with CyberArk for credential management. Configure connectors and related policies for applicable target systems. Perform privilege account onboarding and connector management. Troubleshoot issues with account onboarding, password management, session management, and proxy session connections through deep-dive investigations. Perform integrations with supporting systems for Authentication, Authorization, Notifications, IT Service Management etc. Provide support for planned maintenance activities such as upgrades, DR/failover testing etc. Develop clear and concise documentation and liaise with the PAM support team to facilitate day-to-day operations. Requirements Minimum 5 years of CyberArk PAM hands-on experience. Additionally, any PAM experience would be an asset. Experience in deploying and/or maintaining HA & DR PAM environments. Exposure to working with the cloud versions of CyberArk would be an asset. Strong understanding of IAM/PAM environments and exposure to IT infrastructure components such as Active Directory, Windows and Linux server operating systems, network devices, virtualization etc. Nice to have exposure to working with the product REST APIs to automate routine tasks. Nice to have PAM architecture and design experience. Nice to have a good understanding of business, audit, and regulatory drivers. Good understanding of data center networking concepts. Good understanding of the main operating systems (Windows/Linux/AIX). Good understanding of information security concepts (Confidentiality, Integrity, Availability). General knowledge of Security and technology standards (e.g., infrastructure, architecture, processes, applications). Good communication in both written and verbal areas. Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed. Education/Accreditations: University, College degree (BE/BTech/ME/MTech) or equivalent experience with suitable security designation. PAM Vendor certifications like CyberArk PAM Certified Delivery Engineer (CDE-PAM) would be an asset.

Dear Candidate, We are hiring a Site Reliability Engineer (SRE) to improve system reliability, scalability, and performance. The role requires expertise in monitoring, incident response, and automation. Key Responsibilities: Monitor system performance using Prometheus, Grafana, or Datadog. Automate incident response and system recovery. Implement infrastructure as code (IaC) using Terraform or CloudFormation. Optimize cloud costs and system scalability. Work with DevOps and engineering teams to improve deployment pipelines. Required Skills & Qualifications: Monitoring Tools: Prometheus, Grafana, New Relic, Datadog Cloud Platforms: AWS, Azure, Google Cloud. Scripting: Bash, Python, Go Infrastructure as Code: Terraform, CloudFormation Experience with chaos engineering and Kubernetes is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

1. Breakdown and Preventive Maintenance : To analyze the types of breakdown and to identify the needs for preventive and Predictive actions. 2. Material Management : To ensure that all the non‚–conforming materials and maintenance waste are suitably disposed off To ensure that equipment wise history cards are updated to keep track of future course of action with in the budgetary frame work. 3. Stock Availability : To ensure the buffer stock for healthy and continuous equipment availability. To co‚–ordinate with the concerned department in respect of optimal utility of the suppliers / maintenance job workers. 4. Record Keeping : To ensure that the proper records are maintained as per ISO standards at all stages of maintenance. To monitor proper functioning of all pollution control devices/water sprinklers To implement condition monitoring system of the equipment

Dear Candidate, We are hiring a Site Reliability Engineer (SRE) to improve system reliability, scalability, and performance. The role requires expertise in monitoring, incident response, and automation. Key Responsibilities: Monitor system performance using Prometheus, Grafana, or Datadog. Automate incident response and system recovery. Implement infrastructure as code (IaC) using Terraform or CloudFormation. Optimize cloud costs and system scalability. Work with DevOps and engineering teams to improve deployment pipelines. Required Skills & Qualifications: Monitoring Tools: Prometheus, Grafana, New Relic, Datadog Cloud Platforms: AWS, Azure, Google Cloud. Scripting: Bash, Python, Go Infrastructure as Code: Terraform, CloudFormation Experience with chaos engineering and Kubernetes is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Company Overview Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence. Founded in 2006, the company has revolutionized retail in India by perfecting capabilities across people, processes, and technology. Serving more than 193 million loyal customers through 15,000+ stores in over 7,000 cities, Reliance Retail continues to enhance stakeholder value via superior quality products and unmatched shopping experiences. This opportunity is with METRO Cash & Carry India (MCCIN) . MCCIN , a unit of Reliance Retail Ventures Ltd., is India's leading wholesale company, with food and non-food assortments, and specializes in serving the needs of Traders, Kiranas; Hotels, Restaurants, and Caterers (HoReCa); Services, Companies, Offices (SCO) and as well as independent businesses. METRO India started operations in India in 2003 and was the first company to introduce cash-and-carry business format in India. Currently, METRO India operates large format stores under the brand ' METRO Wholesale ' across the country. Job Overview We are seeking an experienced Assistant Store Manager - Merchandise Management to join our team at METRO Cash & Carry India in Bangalore . This full-time Senior Manager level position requires a minimum of 8 to 12 years of experience. The successful candidate will actively manage inventory, lead a dynamic team, and ensure an exceptional customer service experience in one of India's most vibrant retail environments. Skills Inventory Management : Expertise in effective management and control of store inventory to minimize loss and maximize efficiency. Visual Merchandising : Ability to create appealing merchandise displays that enhance product visibility and attract customers. Shrinkage Control : Expertise to minimize losses and ensure accurate inventory records. Sales Management : Strong capability to drive sales, understand customer needs, and ensure the meeting of sales targets. Customer Service : Commitment to providing excellent service and enhancing the overall shopping experience for customers. Leadership : Demonstrated ability to inspire, lead, and manage a diverse team for achieving store objectives efficiently. Team Building : Expertise in fostering a collaborative and inclusive work environment to motivate employees and enhance productivity. Problem Solving : Ability to effectively identify, analyze, and resolve issues to improve store operations and customer satisfaction. Roles and Responsibilities Drive Floor Walk-in sales by implementing effective promotional strategies and ensuring an engaging shopping experience. Direct and oversee daily store operations, ensuring compliance with company policies and procedures. Assure stock availability by coordinating timely replenishments and efficient inventory management. Monitor and manage inventory levels, executing strategies to maintain optimal stock levels and reduce business losses. Maintain Display standards by regularly updating planogram to showcase merchandise effectively, enhancing store appearance and attract potential customers. Provide exceptional customer service, addressing and resolving customer queries promptly and efficiently. Improve Customer Service standards by establishing best practices and continuous staff training programs. Lead and mentor store teams, fostering a positive working environment and promoting professional development. Collaborate with senior leadership to develop and implement sales strategies that align with corporate goals. Analyze sales data and metrics to identify opportunities for increased sales and improved customer satisfaction. Ensure operational efficiency by streamlining processes and utilizing technological solutions to enhance productivity. Job Requirements Candidate should be a Graduate (in any stream) from a Recognized University. Candidate should be having experience in handling Retail Store Operations and Management (especially in Fresh Food product range).

SUMMARY Job Opening for US Claims Professionals at a Leading Multinational Corporation in Mumbai-Airoli Position: US Claims Specialist We are currently seeking individuals with demonstrated expertise in managing US claims, specifically in the assessment of previous claims and efficient handling of current claims. Minimum Qualifications: Completion of a Bachelor's degree 1 year of practical experience in US claims Key Skills: Outstanding verbal and written communication abilities Proficient in MS Office applications (Excel, Word, and PowerPoint) Willingness to work night shifts (US shift timings) Submission of all academic transcripts up to the final semester of graduation without any pending courses, Aadhar card, and PAN card Additional Requirements: Residing within a 30 km radius of Airoli Shift Timing: 5:30 pm to 3:00 am Immediate availability is preferred Requirements Requirements: Bachelor's degree 1 year of experience in US claims Excellent verbal and written communication skills Proficiency in MS Office tools (Excel, Word, and PowerPoint) Flexibility to work night shifts Submission of all academic transcripts up to the final semester of graduation without any pending courses, Aadhar card, and PAN card. Benefits Salary: 30000/Month CTC PF ESI BOTH WAY CAB WORK FROM OFFICE

SUMMARY Job Opening for US Claims Professionals at a Leading Multinational Corporation in Mumbai-Airoli Position: US Claims Specialist We are currently seeking individuals with demonstrated expertise in managing US claims, specifically in the assessment of previous claims and efficient handling of current claims. Minimum Qualifications: Completion of a Bachelor's degree 1 year of practical experience in US claims Key Skills: Outstanding verbal and written communication abilities Proficient in MS Office applications (Excel, Word, and PowerPoint) Willingness to work night shifts (US shift timings) Submission of all academic transcripts up to the final semester of graduation without any pending courses, Aadhar card, and PAN card Additional Requirements: Residing within a 30 km radius of Airoli Shift Timing: 5:30 pm to 3:00 am Immediate availability is preferred Requirements Requirements: Bachelor's degree 1 year of experience in US claims Excellent verbal and written communication skills Proficiency in MS Office tools (Excel, Word, and PowerPoint) Flexibility to work night shifts Submission of all academic transcripts up to the final semester of graduation without any pending courses, Aadhar card, and PAN card. Benefits Salary: 30000/Month CTC PF ESI BOTH WAY CAB WORK FROM OFFICE