Chief Manager - Digital Sales (Insurance)

Role Name / Designation-Chief Manager -Digital Sales

Candidates with General Insurance-Digital Sales and team handling Experience will be considered

Role Objective:

• Responsible in the daily sales operation targets of the call centre,
  Responsible for maintaining discipline and absenteeism of team on the floor & monitor shrinkage
• Managing TLs and gauge sales performance and accomplish daily, weekly, monthly and
• quaterly sales target for the site Manpower planning-Recruitment of CREs as per requirment Also ensure KPIs are met and maintained in line with company defined objectives
• Driving overall sales target
• Ensuring the process is compliant with the agreed quality guidelines Assisting in the development and implementation of projects to improve performance against targets
• Performance and identification of improvement areas
• Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them
• Seeking specialist support where appropriate
• Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
• Coaching and mentoring team leaders/managers while assisting in their training and development Budgetary management

Must Haves:

• Ability to completely own KRAs and deliver projects end-to-end
• Working knowledge and experience of all motor products (Pvt car, 2W and CV)
• Proactive and agile behavior, with solution-oriented, can-do attitude and innovative mindset
• Ability to interact with multiple depts. and senior management (Mancom / Excom), and successfully deliver on expectations of IL from Retention practice
• Analytical bent of mind and ability to translate data into action

Required Qualification / Experience

• Full Time Graduate / Post Graduate
• Min. 8 years of relevant experience