Chief Experience Officer (CXO) – Luxury Weddings

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About Novella

Novella is building what we envision as the Rolls-Royce of the global wedding industry

About the Role

We are seeking a visionary Chief Experience Officer (CXO)

crafting extraordinary experiences

Key Responsibilities (KRAs)

Client Experience & Brand Excellence

• Define and lead Novella’s luxury client experience from first interaction to final delivery
• Ensure every touchpoint — digital, physical, and emotional — aligns with the brand’s aspirational positioning
• Onboard and manage elite clients (HNIs, UHNWIs, celebrities) with high-touch storytelling and empathy

Revenue Growth & Business Expansion

• Work with leadership to design and execute strategies for revenue milestones
• Identify new business opportunities and partnerships across weddings, venues, and luxury collaborators
• Monitor financial performance and ensure profitability

Operations & SOPs

• Build and implement

  SOPs

  across sales, operations, and production for seamless execution
• Oversee MIS reporting, financial compliance, and investor confidence
• Plug financial leakages and ensure revenue-positive operations

Leadership & Team Building

• Lead cross-functional teams (photography, production, sales, marketing, operations)
• Motivate and mentor talent to perform at global standards of luxury
• Foster a culture of ownership, innovation, and high performance

Stakeholder & Market Positioning

• Represent Novella at luxury forums, wedding exhibitions, and global industry events
• Build and manage relationships with stakeholders — planners, venues, designers, influencers, and investors
• Elevate Novella’s presence through collaborations, PR, and strategic storytelling

Execution & On-Ground Excellence

• Oversee flawless execution of weddings, events, and campaigns on ground
• Ensure timely project delivery without compromising creative or luxury standards
• Actively visit shoots and events to maintain brand consistency and execution quality

What We’re Looking For

• 5-7 years of experience in leadership roles (luxury, weddings, events, hospitality, lifestyle, or creative industries)
• Proven track record of

  scaling businesses, achieving revenue growth, and elevating brand positioning

• Deep understanding of luxury client servicing and storytelling in weddings or lifestyle

• Strong business acumen with knowledge of MIS, SOPs, compliance, and financial oversight

• Exceptional leadership, communication, and stakeholder management skills

• Flexibility to work a 6-day week

  with travel across India and globally
• Based in Delhi NCR or willing to relocate to

  South Delhi (GK1)

Why Join Novella

• Lead the client experience for a brand aspiring to be the

  most exclusive wedding company worldwide

• Work directly with founders and investors to shape Novella’s legacy

• Represent a global luxury brand in high-profile weddings and forums

• Enjoy perks including ESOPs, incentives, international exposure, and leadership growth