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Chat process opening in a leading MNC captive BPO in Kolkata

1 - 6 years

0 - 3 Lacs

Kolkata

Posted:1 week ago| Platform: Naukri logo

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Skills Required

bpo voice international bpo chat process center customer service medical insurance verbal communication complaints telecommunication customer support handling customer queries written communication chat uk english telecalling telemarketing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY Job Opening: Customer Support Associate (Chat) Company Profile Our client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband, and mobile services in the UK, and also provides subscription television and IT services. Job Title Customer Support Associate (Chat) Job Role Handling customer queries, complaints, chat, and email. Work Arrangement Work from office Experience Candidate should have a minimum of 1 year and above experience in an International BPO. Salary Up to 4.2 LPA (hike as per last drawn & experience) Job Location Kolkata, DLF2, Rajarhat Qualification Undergraduate / Graduate / Post Graduate can apply Requirements Requirements: Good communication skills. Experience in handling chat/email in different time zones. Ability to handle chat/email from global clients and provide professional responses. Flexibility to work in shifts. Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Basic technical knowledge. Shift 5 days working rotational 24/7 shift Week Off 2 days rotational week off Requirements: Undergraduates / Graduates / Postgraduates Benefits Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

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