Chat Process Associate

1 - 5 years

2 - 4 Lacs

noida

Posted:6 hours ago| Platform: Naukri logo

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Skills Required

non voice process blended process email support email calls chat support non voice kpo bpo non voice email process chat process customer care executive customer support international uk process technical support chat collection call center web chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues via chat in a timely and professional manner.
  • Provide accurate information and solutions to customers using strong problem-solving skills.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Maintain high levels of productivity and efficiency while meeting performance metrics.
  • Develop and maintain a thorough understanding of products and services for effective support.
  • Consistently meet or exceed quality standards and adhere to company policies.
Job Requirements
  • Strong communication and interpersonal skills are essential for building rapport with customers.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in using computer applications and software for task completion.
  • Basic knowledge of HR principles and practices is beneficial.
  • Strong analytical and critical thinking skills are needed for resolving complex issues.
  • Ability to work collaboratively as part of a team to achieve common goals.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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