Channel Relationship Manager

KeyResultAreas/Accountabilities SupportingActions BrandingandImprovingBrandEquity (R)Organizepromotional activity as per theplan for Territoryinorder todrivepositivebrandequityindex (R, A)CreateawarenessofvalueaddedserviceslikeMobile Lab, Information Centre, Toll Free Number etc for dealers,retailersandendcustomers BusinessDelivery (R)Ensuretheachievementof thesales target for the Depot (includingUBSallied products) at agreed price positions (R) Ensure timely collectionof payments for keeping receivablesunder control / follow-up for timely collection of payment against sold material in the assignedarea BusinessDevelopment (R) IdentifynewbusinessopportunitiesintheTerritory/ assigned area catering to Institutional customers and creatingon-goingengagements (R) Increaseshareof businessinInstitutionalcustomersandbuildrelationships tobemostpreferredsupplier ChannelManagement (R)Monitordealer's / customer'screditworthinessand alertmanagement incaseofanyadversedevelopments (R,A) Adhere to call cycle plan, collect the orders & paymentsandupdateSFAonreal timebasis Customer Service and Responsiveness (R)Provideeffectivecustomercareserviceandattend the product and service related queries and resolve grievancesasperSLAs toensurecustomer loyaltyand satisfaction

Preferred candidate profile