Channel Relationship Manager

Role & responsibilities

1. Technical Knowledge & Product Expertise

• Understanding of construction chemical products such as admixtures, waterproofing chemicals, grouts, sealants, floor hardeners, bonding agents, curing compounds, repair mortars, and protective coatings.
  
• Providing technical explanations, demonstrations, and product recommendations as per site requirements.
  
• Staying updated with new products, application methods, and industry standards.
  

2. Site Execution & Application Support

• Visiting construction sites to monitor product application and ensure correct usage.
  
• Guiding contractors, applicators, and site engineers about proper mixing ratios, coverage area, curing time, and safety measures.
  
• Troubleshooting on-site issues related to product performance.
  

3. Sales & Business Development

• Generating sales by building relationships with builders, contractors, architects, consultants, applicators, and distributors.
  
• Conducting product trials and site demos to promote product acceptance.
  
• Achieving monthly and quarterly sales targets assigned by the company.
  

4. Client Relationship Management

• Addressing customer queries, complaints, and technical concerns.
  
• Maintaining strong relationships with existing clients and developing new accounts.
  
• Ensuring timely delivery and coordination between supply chain and clients.
  

5. Documentation & Reporting

• Preparing daily/weekly site reports, demo reports, and technical visit notes.
  
• Maintaining records of product trials, customer feedback, and sales data.
  
• Preparing BOQ (Bill of Quantity), estimations, rate analysis, and technical proposals.
  

6. Quality Control & Assurance

• Ensuring products are applied as per manufacturer guidelines and safety standards.
  
• Conducting quality checks during and after application.
  
• Coordinating with R&D or QC teams in case of product performance issues.
  

7. Training & Technical Presentations

• Conducting training sessions for contractors, dealers, and internal sales teams.
  
• Delivering technical presentations to consultants, architects, and project teams.
  
• Supporting marketing team with technical content and product literature.

Preferred candidate profile