Channel Development Manager

As a Channel Network Manager, your primary responsibility will be to establish a robust channel network for sales, service, and spares in the assigned zone. You will be tasked with ensuring that the network meets customer expectations in terms of reach, technical assistance, and operator training. Working closely with the Zonal/Area Team, you will oversee the implementation of sales and service delivery processes for new dealerships in the zone. Additionally, you will be responsible for implementing dealer operating standards and ensuring compliance with sales and service infrastructure requirements. Your role will also involve deploying centralized Dealer Management Systems (DMS) and other IT platforms to streamline operations. It will be crucial for you to coordinate with the Zonal team to provide process and systems training, as well as ensure the successful implementation of sales and service policies. Moreover, you will play a key role in supporting the Zonal team and channel partners in resolving dealer concerns to enhance dealer satisfaction. Identifying the competency needs of departmental heads within dealerships and guiding them in business planning and target achievement will be essential aspects of your job. You will also be involved in developing product and sales training modules for dealer teams and overseeing their effective rollout in collaboration with professional agencies. Furthermore, you will be responsible for monitoring dealership infrastructure development, strengthening the dealer appointment process, and ensuring smooth dealer operations in areas such as working capital management, financier tie-ups, and marketing support. Planning dealer communications, implementing performance audits, and rewarding programs will also fall within your purview. Your role will require you to deploy CRM initiatives effectively, including the implementation of CRM systems at dealerships to manage complaints and feedback efficiently. Creating CRM schemes tailored to different customer segments will be crucial for enhancing customer satisfaction. To qualify for this position, you should hold an MBA, Bachelors of Technology, or Bachelor of Engineering degree, along with a minimum of 8-12 years of relevant experience in the domain. Your expertise in change management, channel strategy, consumer focus, manpower management, dealer relationship management, statutory compliance, financial management, market acumen, sales support, territory coverage optimization, and capability building will be instrumental in driving success in this role. If you are ready to take on this challenging yet rewarding role, apply now and be part of a dynamic team dedicated to achieving excellence in channel network management.,