Change Manager

Job Description

Develop / support development of change management strategy and approach in alignment with the assigned Programme, departmental and organizational goals. Keep abreast of all change activities within the department and identify possible dependencies/impacts to the assigned programme. Identify all stakeholders impacted by change management activities and deliverables. Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders. Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution/mitigation solution and work on effective communication of the Business Impact to the wider teams. Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation/closure of BRP items Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc.) Leverage on involvement from BIA and its mitigation/solution to effectively develop the appropriate training for impacted stakeholders. Identify training needs, support training material development and Deliver training (where required) Support impacted businesses with data and information to be able to adopt the change smoothly Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned programme through effective governance. Represent the assigned programme in various GBO Governance Forums. Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time Inculcate best practices on the projects worked upon into Ways of Working with fellow Change & Delivery Managers to ensure cooperation and standardisation across the CC Delivery Platform/Programme. Own the completion of Change risk assessments for the assigned program.