Change Manager

As a Change Manager at our organization, you will play a crucial role in leading and overseeing the IT Change Management process to ensure the seamless implementation of changes with minimal risk to business operations. Your responsibilities will involve collaborating closely with IT teams, business stakeholders, and service owners to evaluate, approve, and communicate changes while maintaining compliance with organizational policies and frameworks. You will be expected to take ownership of the end-to-end Change Management process, ensuring adherence to ITIL best practices. Reviewing, assessing, and authorizing Change Requests (CRs) based on impact, risk, and urgency will be a key part of your role. It will also be your responsibility to ensure that all changes are properly documented, tested, and validated before deployment. Leading Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings will be a key aspect of your job to facilitate structured decision-making. You will need to evaluate potential risks, conflicts, and dependencies before approving changes. Additionally, working with technical teams to define rollback plans and contingency measures for high-risk changes will be crucial. Effective communication and coordination with IT teams, business leaders, and vendors will be essential to ensure the smooth implementation of changes. You will be responsible for communicating change schedules, potential impacts, and resolutions to stakeholders. Furthermore, you will act as the primary escalation point for change-related issues and conflicts. Ensuring compliance with organizational policies, regulatory requirements, and security standards will be a priority. Tracking and reporting on Change KPIs, success rates, and failure analysis to drive process improvements will also be a part of your role. Conducting Post-Change Reviews (PCRs) and lessons-learned sessions to optimize future changes will be necessary for continuous improvement. Utilizing IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, and Jira will be integral to managing changes effectively. Implementing automation and workflow improvements to enhance the efficiency of the change process will also be a focus area. To qualify for this role, you should hold a Bachelor's/Masters degree in IT, Computer Science, Business, or a related field. Possessing an ITIL v4 Foundation Certification is mandatory, while advanced ITIL certifications in Change Management or Service Transition are preferred. Certifications in Project Management (PMP, PRINCE2) or Agile methodologies would be an added advantage. With at least 5 years of experience in Change Management or IT Service Management (ITSM), you should demonstrate strong expertise in ITIL-based service operations and enterprise IT change governance. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, and Jira is essential. Additionally, you should have an in-depth understanding of IT infrastructure, cloud technologies, networks, and applications, as well as strong risk assessment, analytical, and decision-making abilities. If you are passionate about driving structured change management in enterprise environments and ensuring IT changes are implemented with minimal disruption, we encourage you to apply for this role. Key Skills: Change Management, Change Process, ITSM, Risk & Impact Assessment, Process Improvement, Stakeholder Management, ServiceNow / ITSM Tools, ITIL Best Practices About UST: UST is a global digital transformation solutions provider that has been partnering with the world's leading companies for over 20 years to drive real impact through transformation. With deep domain expertise, innovation, and agility, UST touches billions of lives in over 30 countries through its 30,000 employees.,