Change Manager

Overview

• We are seeking a seasoned Change Manager with 3 to 7 years of hands-on experience in managing IT change processes within enterprise environments.
• The ideal candidate will possess deep expertise in ITIL v4 change management practices, demonstrate strong stakeholder management skills, and ensure minimal risk and disruption during change implementation.
• The Change Manager will play a key role in governing, coordinating, and continuously improving the Change Management process, ensuring that all changes are assessed, approved, implemented, and reviewed efficiently.

Key Responsibilities

• Oversee the end-to-end Change Management process in alignment with ITIL v4 best practices.
• Conduct Change Advisory Board (CAB) meetings and ensure proper review and approval of all RFCs (Requests for Change).
• Evaluate the impact, risk, and benefits of proposed changes and ensure proper categorization and prioritization (Standard, Normal, Emergency).
• Collaborate with Service Owners, Technical Leads, and Project Managers to plan and schedule changes effectively. Monitor and ensure adherence to SLAs for change assessment, approval, and closure.
• Maintain accurate change records and produce reports/metrics for management review and continuous improvement.
• Ensure compliance with organizational policies, audit requirements, and regulatory standards.
• Drive Post-Implementation Reviews (PIRs) and identify improvement opportunities to reduce change-related incidents.
• Partner with Problem and Incident Management teams to analyze and mitigate change-induced issues.
• Contribute to process optimization, automation, and governance initiatives across ITSM domains.

Required Qualifications & Skills-

• Bachelor's degree in information technology, Computer Science, or related discipline.
• 3-7 years of experience in Change Management within IT infrastructure or application environments.
• ITIL v4 Foundation Certification (mandatory).
• Proven experience in using ITSM tools such as ServiceNow, BMC Helix, or similar platforms.
• Strong understanding of ITIL processes especially Change, Incident, Problem and Release Management.
• Excellent analytical, organizational, and communication skills.

Notice Period-