Change Manager

Job Title : Change Manager

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Role Overview

The Change Manager will drive organizational, business, and process change initiatives within the banking domain. The role requires strong experience in business-side project delivery, stakeholder engagement, business readiness, communication planning, and impact analysis.

Key Responsibilities

Change Management

- Develop and execute change management strategies and approaches aligned with program and organizational goals.

- Participate early in solution and design discussions to assess business impacts.

- Identify impacted stakeholders and maintain end-to-end visibility of change activities.

- Conduct Business Impact Assessments (BIA), quantify impacts, propose mitigations, and present findings.

- Prepare and manage Business Readiness Plans (BRP) to ensure smooth adoption.

- Build communication plans and deliver clear, accurate, and engaging communication materials.

- Identify training needs; coordinate and deliver training for impacted teams.

- Support business teams with data and insights needed to manage and adopt changes effectively.

- Serve as a change champion throughout implementation and post-go-live support.

- Ensure adherence to internal governance and represent the program in governance forums.

- Continuously improve change frameworks aligned with agile and modern delivery practices.

Project & Stakeholder Management

- Hands-on involvement in multiple phases of the project lifecycle.

- Experience working in both Waterfall and Agile/Iterative delivery models.

- Strong stakeholder management across business and technology teams.

- Ability to manage senior stakeholders and influence decision-making.

- Take ownership of tasks, issues, and deliverables, ensuring timely completion.

People & Team Collaboration

- Ability to work with cross-functional teams and manage small groups if required.

- Encourage standardization and best practices across the change & delivery community.