Change Manager ITIL / Risk Management UST

5.0 - 9.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

As an experienced Change Manager, you will be responsible for leading and overseeing the IT Change Management process to ensure the seamless implementation of changes with minimal risk to business operations. Your role will involve close collaboration with IT teams, business stakeholders, and service owners to evaluate, approve, and communicate changes while maintaining compliance with organizational policies and frameworks. You will own and manage the end-to-end Change Management process, ensuring adherence to ITIL best practices. Reviewing, assessing, and authorizing Change Requests (CRs) based on impact, risk, and urgency will be part of your responsibilities. It will be essential to ensure that all changes undergo proper documentation, testing, and validation before deployment. Leading Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings will be crucial in facilitating structured decision-making. You will need to evaluate risks, conflicts, and dependencies before approving changes and work with technical teams to define rollback plans and contingency measures for high-risk changes. Collaboration with IT teams, business leaders, and vendors will be necessary to ensure smooth implementation of changes. You will also be responsible for communicating change schedules, potential impacts, and resolutions to stakeholders, acting as the primary escalation point for change-related issues and conflicts. Compliance with organizational policies, regulatory requirements, and security standards will be paramount. Tracking and reporting on Change KPIs, success rates, and failure analysis to drive process improvements will be part of your role. Additionally, conducting Post-Change Reviews (PCRs) and lessons-learned sessions to optimize future changes will be essential. Utilizing IT Service Management (ITSM) tools like ServiceNow, BMC Remedy, and Jira will be crucial for managing changes efficiently. Implementing automation and workflow improvements to enhance the efficiency of the change process will also be part of your responsibilities. For this role, you will need a Bachelor's/Master's degree in IT, Computer Science, Business, or a related field, along with the ITIL v4 Foundation Certification. Advanced ITIL certifications in Change Management or Service Transition are preferred, as well as certifications in Project Management (PMP, PRINCE2) or Agile methodologies. A minimum of 5 years of experience in Change Management or IT Service Management (ITSM) is required, along with expertise in ITIL-based service operations and enterprise IT change governance. Experience in managing large-scale IT environments, cloud, and infrastructure changes, as well as hands-on experience with ITSM tools like ServiceNow, BMC Remedy, and Jira, will be beneficial. In-depth understanding of IT infrastructure, cloud technologies, networks, and applications, strong risk assessment, analytical, and decision-making abilities, excellent communication, stakeholder management, and leadership skills are essential for this role. You should also have the ability to drive process improvements, reduce failed changes, and enhance change velocity. If you are passionate about driving structured change management in enterprise environments and ensuring IT changes are implemented with minimal disruption, we encourage you to apply for this role.,

Posted 3 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.