3591 Change Management Jobs

Tax Management Monthly Stock Reports Costing Analysis Financial Reporting Bank Reconciliation Ledger Maintenance Goods Receipt Notes (GRN) Tax Optimization Foreign Payments Reporting Structure Team Leadership Required Candidate profile Must have experience of manufacturing industry. Must have worked in all areas of accounting & finance from start to finish

Location : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore. Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Internal Firm Services Industry/Sector Management Level Senior Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. Those in security architecture at PwC will focus on designing and implementing robust security frameworks to protect organisations from cyber threats. You will develop strategies and solutions to safeguard sensitive data and enable the integrity of systems and networks. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary We are looking for a technocrat with enriched experience in security configuration along with proven customer management skills. S/he will interact with local and global customers on regular basis to resolve customers issues/concerns related to offered products. The individual must be highly organized create and adhere to timelines, and work well Work on projects involving Cisco/PaloAlto/Checkpoint firewalls, VPN, URL Filtering solutions and Azure infrastructure Responsible to perform daily processing and implementation of firewall, proxy and VPN policies to the enforcement module May be required to support 24X7 or out of region hours (e.g. US Hours) Support troubleshooting on hardware, IPSEC, LAN/WAN network and security issues. Enforcing best practices surrounding security incident responses Ensure procedures, policies and changes are performed according to standard and Plan. Any changes planned have to be compliant to the standards defined Evaluate each customer request and determine if the request is implementable. Perform basic troubleshooting on Firewall, Cloud and VPN technology Respond and implement customer request in a timely and efficient manner according to the agreed service levels, standards and procedures and using tools, processes and systems Perform sanity checks on perimeter devices Update and maintain documentation related to supported technology Knowledge and experience on Firewall Paloalto (Mandatory), Checkpoint and Cisco Practical experience with security technologies like Firewalls, VPN, URL filtering and Azure Palo alto Architecture, Design, engineering and supporting services Provide Palo alto Security design and engineering support to business projects Manage existing firewalls, implement policies and rules as required by the access requirements Experience on change management Internal and external IT security standards, PCI standards and relevant legal compliance aspects Analyze traffic to identify network related issues Debugging network issues, firewall configuration, troubleshooting etc. Cloud based networking AWS and Azure architecture (AWS Directory Services, AWS Shield, cloud security etc.) Experience on Console based management for Firewall and Azure Infrastructure Understanding of IPS, Threat Prevention, Wildfire, web proxy, URL and VPN solution Network knowledge in Layer 1 to 7 Proficiency with UNIX (Solaris, AIX, HPUX), Linux and Windows platforms Mandatory skill sets Paloalto, Cisco, Checkpoint Preferred skill sets At least 25 years previous experience in similar positions, in any company Experience in firewall administration and configuration (Checkpoint, Cisco, PaloAlto etc.) Experience working with Cloud and networking devices, including virtual routing and Azure infrastructure. Knowledge of TCP/IP networking. DNS, DHCP and security protocols (IKE AES) Experience in support of network security software products Experience in Linux/UNIX environmen Years of experience required 4+ yrs Education qualification Bachelor s degree in information technology Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Network Security Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Azure Data Factory, Communication, Compliance, Safety, Accountability (CSA), Computer Network Defense, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Requirements, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Forensic Investigation, Incident Response Tool, Inclusion, Intellectual Curiosity, Java (Programming Language), Learning Agility, Optimism, Security Architecture {+ 14 more} Travel Requirements Government Clearance Required?

Group Manager - Transactional Quality - Pune F&A Weikfield - REF71636R_2025157748 Help build and capture new market opportunities through effective QA deployment and partnerships while ensuring strategic value to the business Identify opportunities through lean six sigma analytics and RPA to drive client efficiencies lead a team of QA Managers in meeting contractual commitments for transactional quality Managing all aspects of the projects - identifying solutioning developing and execution and ensuring the successful achievement of timelines and budgets Creating various approaches negotiating and fostering relationships with internal and external partners Developing new business approaches and technologies across departments and clients Create business cases make recommendations regarding benefits financials risks contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing Skills required -Lean Six Sigma Green Belt Black Belt certification Exposure to Robotic Process Automation RPA in BPO ITES environment Business acumen and strong result orientation Excellent communication and project management skills Ability to create powerful presentations and business cases Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading continuous improvement initiatives projects Highly self-motivated proactive and eager to develop new capabilities in evolving role Qualifications Bachelors degree or Post Graduate degreeLean Six Sigma Green Belt Black Belt certification

Candidates with 10 + years experience with minimum two Implementations experience is must. Provide expert advice on SAP HR /HCM / other HR application support functionalities and Business Process including end user documentation with respect to the SAP HR module in SAP ECC & other HR applications. Provide guidance to SAP Power users and support the test plan of testing SAP HR functionality for the required Business processes and ensuring that all scenarios are covered in SAP HR /HCM module and other HR applications. Provide solutions on improving overall business process performance in the SAP HR/HCM domain using best Business processes including compiling the various parameters required for the standard / customized configurations. Should be able to collect & analyze SAP HR Power users requirements on the following: Determine reporting requirements: Standard SAP Reports and any Customized Reporting required in other non-SAP HR applications Conduct unit tests based on SAP Power user defined scenarios. Assist in the development of business process descriptions. Business Process improvement ideas with respect to the SAP HR module & other HR applications Coordinate with other module SAP Consultants for Integration requirements. Conduct implementation & training workshops, including developing and conducting presentations for the SAP Power users and End Users Responsible for Problem and Change Management Create/ update/ review KEDB and K-Base entries Carry out Root Cause Analysis for Problem Tickets or Repeat Incidents Collect User requirement and Prepare Functional specification for the CR s and explain to Technical team the requirement Responsible for Test plan preparation of CR s Conduct Functional testing for complex CR s Provide functional insights to Technical team Create/Update and Maintain Documentation Responsible for understanding and documenting Functional Specifications and review the Technical Specifications to ensure all requirements have been met End User Training material based on new functionalities, changes and End User feedback in terms of Business Process related Do s and Dont s Application test scenarios for end to end testing K-Base entries for First Time Fix (FTF) Functional/ Technical documentation required for the sustenance of the System/ application Other responsibilities Participate in Disaster Recovery Drills and be prepared for ensuring smooth continuity of Business during an actual Disaster event Participate in projects as required

AVIVYS is a platform where talent meets opportunities to unlock their potential. A place to learn, upskill, showcase their talents, gain CV points & get hired while unlocking their true potential. This enables professionals to eventually get hired by their dream employers. AVIVYS believes that you can unlock your dreams with genuine efforts Opportunity to work with our esteemed client Finnish IT software and service company providing IT services and product engineering services We are seeking an experienced Internal Auditor Manager to lead and execute internal audits,with a strong focus on SOX compliance, IT General Controls (ITGC), Information Security, and Cloud Security audits. The ideal candidate will have over seven years of hands-on experience in evaluating risks, assessing controls, and ensuring compliance with regulatory standards. Key Responsibilities: 1. SOX Compliance & IT General Controls (ITGC) - Plan, execute, and manage SOX audits, including control design assessments, testing, and remediation tracking. - Evaluate IT General Controls (ITGC) related to financial reporting, including access controls, change management, and data integrity. - Collaborate with finance and IT teams to ensure compliance with SOX 404 requirements and other financial regulations. - Identify control deficiencies and recommend improvements to strengthen the control environment. 2. Information Security Audits - Conduct information security audits to assess compliance with ISO 27001, NIST, CIS benchmarks, and other security frameworks. - Evaluate the effectiveness of organizational security policies, procedures, and technical controls. - Identify vulnerabilities in IT systems and recommend security enhancements. - Perform risk assessments and ensure alignment with industry best practices. 3. Cloud Security Audits - Audit cloud-based infrastructure (AWS, Azure, and Google Cloud) to ensure compliance with security best practices. - Assess cloud service providers\u2019 controls and adherence to CSA (Cloud Security Alliance) guidelines. - Evaluate data privacy, encryption, identity & access management (IAM), and cloud governance frameworks. - Ensure cloud environments meet regulatory and internal security requirements. 4. Risk Management & Reporting - Prepare detailed audit reports with findings, risks, and actionable recommendations. - Present audit results to senior management and stakeholders. - Monitor remediation efforts and validate control improvements. Qualifications and Skills: - 5+ years of experience in internal audit, IT audit, or risk management, with a focus on SOX, ITGC, and security audits. - Strong knowledge of SOX compliance, IT General Controls, and financial reporting risks. - Experience auditing information security frameworks (ISO 27001, NIST, CIS benchmarks). - Familiarity with cloud security (AWS, Azure, GCP) and related compliance standards (CSA, SOC 2, etc.). - Preferred certifications: CISA (Certified Information Systems Auditor), CISSP, CIA, or equivalent. - CA (Chartered Accountant) qualification is a plus but not mandatory. - Strong analytical, communication, and project management skills.

Role & responsibilities 1. Talent Onboarding & Integration Design and implement a seamless onboarding experience for new hires. Ensure cultural alignment, role clarity, and engagement from Day 1. Work with department heads to ensure timely asset allocation, buddy assignments, and induction training. 2. HR Policy Management Act as the custodian of all HR policies and procedures. Update and communicate policies aligned with business growth, compliance, and employee expectations. Ensure consistent policy implementation across the organization. 3. Performance Management System Manage the annual PMS process on the HRMS from objective setting to year-end appraisals and increment cycles ensuring timely closure. Guide department and project heads through each phase to ensure alignment and completion. 4. Employee Experience & Engagement Collaborate with leadership to drive initiatives that build camaraderie, belonging, and engagement. Plan and execute monthly employee engagement activities and feedback mechanisms. Launch and manage wellness programs aligned with mental and physical well-being. 5. Compliance & Labour Law Adherence Ensure adherence to applicable labour laws, including Shops & Establishments Act, POSH, PF, ESIC, etc. Maintain statutory records and manage audits or inspections effectively. Keep management informed of regulatory changes impacting HR operations. 6. Team Leadership & Development Lead, mentor, and monitor the HR team to deliver high performance. Establish clear KRAs and provide continuous feedback and upskilling opportunities. Cultivate a high-performance and ownership-driven HR culture. 7. Learning & Development Design and manage the annual training calendar. Conduct training need analysis (TNA) and coordinate internal or external training programs. Track learning outcomes and report on impact to business goals. Run periodical mandatory awareness sessions and training programs across all locations. 8. MIS Reporting and Audit Management Manage accurate and timely MIS reporting for leadership on HR metrics, attrition, hiring, and training outcomes. As a Steering Committee Member, oversee audit management, including documentation, compliance checks, and coordination during internal/external audits. Preferred candidate profile Bachelors/Masters degree in HR or related discipline. Proven experience in IT/ITES or AI/ML domains preferred. Strong understanding of Indian labour laws, compliances, and HR best practices. Excellent interpersonal, communication, and leadership skills. Proficient in HRMS tools and MS Office/Google Workspace/AI ML Tools. What We Offer: Competitive salary and performance-linked benefits. A comprehensive Group Medical Coverage. Flexibility and a wellness-focused work environment. A culture built on the core values of BOAT Belongingness, Ownership, Autonomy, and Team Spirit fostering a workplace where every individual feels valued, empowered, and united in purpose. Only candidates with a minimum of 5 years of recent experience in IT and/or ITES will be considered for the role with an overall experience of 11-13 years. This is a mandatory requirement for the role.

Indian MNC Client of Quadrangle The person will be a key strategic partner, responsible for leading and executing all aspects of the human resources function. This role is critical in entire talent lifecycle from onboarding till exit, fostering a high-performance culture, retaining top talent, and developing HR strategies that align with the company's business growth objectives. The candidate should be a dynamic, results-oriented HR professional capable of building and scaling HR in a rapidly evolving environment. Key Responsibilities: Develop and implement HR strategies, policies, and programs that support the company's overall business objectives and growth plans. Act as a strategic advisor to the leadership team on all HR-related matters, including talent management, organizational design, compensation, and employee relations. Drive initiatives to enhance employee engagement, performance, and retention. Lead change management efforts related to organizational growth and evolution. Develop and implement effective onboarding programs to ensure new hires are successfully integrated into the company culture. Lead robust succession planning and talent development programs to nurture future leaders. Design and administer competitive compensation and benefits programs that attract, motivate, and retain employees. Conduct market research and benchmarking to ensure the company's compensation and benefits are aligned with industry standards. Manage payroll processes in coordination with finance. Identify training needs and develop learning and development programs that enhance employee skills, capabilities, and career growth. Manage employee relations, addressing grievances, conflicts, and disciplinary matters in a fair and consistent manner. Ensure compliance with all local labor laws, regulations, and industry standards. Streamline HR operations and leverage HR technology (HRIS) to improve efficiency and data accuracy. Develop and analyze HR metrics to inform decision-making and measure the effectiveness of HR initiatives. Promote diversity, equity, and inclusion initiatives within the organization. Must have : MBA from Tier 2 institute Minimum 15+ year experience with the last three years in a leadership role Candidates with an experience in GCC would be preferred.

Note: Below less than 5 years profiles will be rejected. Work from office Face to face interview only. ServiceNow, CMDB, ITSM, HRSD, ITOM Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing various Server side scripts like Script Includes, Business Rules etc. Configured License Management module for necessary Compliance check. Used ACLs for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs. Experience in ServiceNow Discovery configuration and data management Exposure of REST API for Integration Should be able to provide solution for requirements from customers Should be able to provide effort estimate of requirements. Excellent communicate skills Experience working with Client, proactive approach, confidents Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor working and development knowledge of Service Now Virtual Agent( Topics,NLU) etc

The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions: Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLAs and KPIs to fulfill Companys obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an on call capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education and Knowledge: Must be a college Graduate. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications: 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills: Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

As an Online Reputation Management Executive at INNsight, you will be a key driver in maintaining and enhancing our online standing. Your role will center around vigilantly overseeing, curating, and enhancing our digital footprint across diverse platforms to guarantee a favorable perception of our brand. Responsibilities and Duties: Online Surveillance: Continuously track online references, reviews, and remarks regarding our brand, products, and services on various platforms, including social media, review sites, and online communities. Response Oversight: Craft thoughtful, timely responses to customer feedback, whether positive or negative, to foster transparent communication and address concerns effectively. Content Curation: Create and disseminate engaging, informative content that accentuates our brand's strengths and values, ensuring it adheres to our brand guidelines. SEO Enhancement: Implement SEO strategies to boost the visibility of positive content while mitigating the impact of negative information in search engine results. Review Cultivation: Encourage satisfied customers to share positive reviews and testimonials on relevant platforms. Competitor Analysis: Monitor competitors' online reputations, providing insights and recommendations to maintain a competitive edge. Crisis Response: Develop and execute crisis communication plans in the event of reputation-threatening incidents. Reporting: Generate routine reports and analytics on online reputation metrics, offering insights and suggestions to senior management

As an Online Reputation Management Executive at INNsight, you will be a key driver in maintaining and enhancing our online standing. Your role will center around vigilantly overseeing, curating, and enhancing our digital footprint across diverse platforms to guarantee a favorable perception of our brand. Responsibilities and Duties: Online Surveillance: Continuously track online references, reviews, and remarks regarding our brand, products, and services on various platforms, including social media, review sites, and online communities. Response Oversight: Craft thoughtful, timely responses to customer feedback, whether positive or negative, to foster transparent communication and address concerns effectively. Content Curation: Create and disseminate engaging, informative content that accentuates our brand's strengths and values, ensuring it adheres to our brand guidelines. SEO Enhancement: Implement SEO strategies to boost the visibility of positive content while mitigating the impact of negative information in search engine results. Review Cultivation: Encourage satisfied customers to share positive reviews and testimonials on relevant platforms. Competitor Analysis: Monitor competitors' online reputations, providing insights and recommendations to maintain a competitive edge. Crisis Response: Develop and execute crisis communication plans in the event of reputation-threatening incidents. Reporting: Generate routine reports and analytics on online reputation metrics, offering insights and suggestions to senior management

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience1-3 Years.

With the unprecedented scale of recent Pandemic, organizations, Customers and employees had to go through significant challenges and change over the past 24 plus months. Wipro with its employee centric culture and as a leader in the industry, led many changes in this critical time and supported employees and society at large. Our effort by Wipro and its not for profit initiatives during Pandemic is well recognized and acknowledged by the industry, customers and society at large. Over the years, Business Continuity needs have significantly scaled up understandably. To further strengthen Business Continuity initiatives, we are looking for a Business Continuity Leader. Incumbent will be responsible for Business Continuity Initiatives in India for Wipro and will be reporting to General Manager Global Business Continuity initiatives as part of COOs office. Roles & Responsibilities 1. Establish compliance to BCM Policy, objectives, strategy and execution for Wipro including hybrid working models and return to office strategy 2. Proactively drive the Crisis management preparedness by collaborating with multiple functions and lead the cross functional team to handle any BC crisis 3. Work with Business teams to develop and implement Business Continuity plans for Wipro and its customers and enhance as necessary 4. Facilitate Technology/tools introduction for BCM process strengthening and effectiveness 5. Regular communication and governance with stakeholders on BCM initiatives and specific needs from time to time 6. Manage a team of BC professional spread across India to deliver Wipros business continuity objectives Skills IT products/services experience of min 15 years out of which at least 3 years of experience in leadership role of Business Continuity process in large/medium enterprise In depth understanding of Business Continuity Strategies for Crisis Management and Account planning, IT Disaster Recovery Excellent change management skills including ability to influence senior and other critical stakeholders internally and externally High energy, self-starter with excellent program management skills and very strong, demonstrated execution capability Exposure to Process standardization including ISO 22301 and other business Continuity and IT Disaster Recovery Standards. Understanding of Technology/Tools for leveraging large process scale ups Financial acumen and understanding of Operational metrics Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow - IT Service Management. Experience3-5 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Unified Communication. Experience3-5 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.

BKMSOLVENTS is looking for Brand Management Professional to join our dynamic team and embark on a rewarding career journey Develop and implement comprehensive brand strategies that align with the company's overall goals and objectives Conduct market research to identify customer needs, preferences, and competitive landscape, and translate findings into actionable insights Create and manage brand guidelines, ensuring consistency in brand messaging, visual identity, and tone of voice across all marketing and communication channels Collaborate with creative teams to develop compelling brand assets, including logos, packaging, advertising campaigns, and promotional materials Oversee the planning and execution of brand marketing initiatives, such as product launches, brand activations, and sponsorships Monitor brand performance metrics, analyze data, and prepare reports to track the effectiveness of brand initiatives and make data-driven recommendations for improvement Manage brand budgets and ensure optimal allocation of resources to achieve brand objectives Build and maintain strong relationships with internal stakeholders, including product managers, sales teams, and senior leadership, to align brand strategies with business objectives Stay abreast of industry trends, market dynamics, and competitor activities to identify emerging opportunities and challenges Serve as a brand ambassador, internally and externally, to maintain a consistent brand image and ensure brand integrity

Strategy & Planning: Support the Function Lead in preparation of plan for Electrical and Pipeline Integrity maintenance related activities at site. Financial: Support the Function Lead to ensure the budget as per allocation through periodic reviews; Identify deviations and report the same. Operational: Electrical Discipline Maintenance Complete compliances related to Electricity rules applicable for various electrical activities at site Execute electricity generation through captive power/ gas engine Generator/ Diesel Generator and monitor its process parameters Execution of various maintenance activities for electrical equipment/ power electronics equipment such as transformer, HV, LV electrical distribution panels, earthing system, UPS, VFDs etc. Ensure availability of critical spares of discipline at site and availability during routine and shutdown activities in coordination with HO functional team Conduct assessment for finding reasons for electrical equipment failures, if any; implement recommendations in consultation with Function Lead Pipeline Integrity Monitor pipeline integrity related data including Cathodic Protection Execute Pipeline Integrity activities at sites like periodic aerial surveys and other patrolling surveys Execute site activities related to periodic inspection for pipeline health assessment (intelligent pigging, CP surveys, coating surveys etc.) HSSE Ensure appropriate HSSE/ Technical training / awareness of employees before initiation of task to maintain safe workplace Ensure all employees are aware of their roles and responsibilities during emergency and all employees follow lifesaving rules with Zero Tolerance Ensure High risk activities and their control measures are identified and implemented through Job Safety Plan Ensure compliance to environmental laws while carrying out operations and maintenance activities at site Ensure contract manpower adheres to job related SOP and applicable HSSE SOP Report all HSSE related incidents, irrespective of nature and scale, in order to take corrective actions and HSSE related risk identification and mitigation before initiation of task to maintain safe workplace Ensure regular HSSE related reporting and safety suggestions for improving field HSSE performance are incorporated in the monthly report of the area Documentation Collect data and create Electrical and Pipeline Integrity related MIS reports for the site and share reports with relevant stakeholders Provide inputs for periodic updating of Electrical and Pipeline Integrity related SOP, SMP, documents and drawings Ensure timely execution of discipline related MOC (Management of Change) requests as per agreed guidelines Key Interfaces : Internal Stakeholder: HSSE, HR External Stakeholder: Contractors, Vendors, Statutory/Regulatory Authorities and Auditors. Minimum: B.Tech (Electrical). Preferred: Post Graduate Engineer (Electrical) Experience: 3+ years of experience in similar function Preferred Industry: Oil & Gas

The role is to provide both the Business Units and IT Management with the assurance and visibility that IT Controls are executed in a controlled and managed way. In addition to the specific responsibilities detailed below, the successful candidate will be expected to demonstrate understanding in other areas of Risk & Control Management including strategies surrounding Process Engineering, Configuration Management, Change, Incident & Problem Management, Non-Conformities and Corrective Actions Management, Risk Identification and Control, Project Management and Tools and Methods. Responsibilities Direct Responsibilities Conduct periodic controls assessments across process areas in scope. Raise any non-compliance, and follow up of the corrective actions until closure. Liaise with global and local IT control areas to ensure their certification is timely and appropriate. Perform periodic Root Cause Analysis of process issues and non-compliances at Project and Application Domain level. Ensure that the exercise is planned, executed effectively and reported to appropriate level. Participate in minimising production risks and issues, including but not exclusively, by helping to devise, and by implementing, sufficient regular controls. Ensure appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified. The enforcement of Permanent Controls, providing ongoing risk & controls self-assessment status of the control environment. Contribute all relevant management information (KPIs/KRIs) to the various scope reports/dashboards. Assist with Historical Incident management process, including liaising with various stakeholders involved, root cause analysis and impact evaluation. Contributing Responsibilities Contribute to the upkeep and maintenance of the ISPL Permanent Control Framework Maintaining relevant Operational Permanent Control (OPC IT) processes and procedures Technical & Behavioral Competencies Good knowledge of IT Risk & Audit domain with focus on Internal and/or External Audits. Good understanding of IT Controls Framework and experience executing controls. Understanding of IT Software, IT Infrastructure and IT Service Management domain is a value add. Strong analysis & problem solving skills Structured and methodical mindset Proactive approach with a strong ability to work on own initiative Ownership of work and commitment to delivery Can do attitude Team oriented (both local and global) Good interpersonal and communication skills Big picture awareness make relationships between tactical issues and strategic options Client focused Pragmatic and creative approach Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Communication skills - oral & written Personal Impact / Ability to influence Critical thinking Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 3 years None

An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The positions main purpose is to equip ISPL Operations with the ability to contribute to Continuous Improvement & driving of efficiency Program. Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background. To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.) Responsibilitiess Drive Continuous improvement initiatives within operations Provide Lean and Project manager subject matter expertise for the larger team and stakeholders Possess a deep understanding of Lean ways of working and can coach individuals and teams Reporting progress, issues, dependencies and risks to project or program leadership and committees (as appropriate) Make recommendations to influence decision making, in order to maintain progress towards delivery and benefits realization Driving the adoption of BNPP Lean standards and working in alignment with BNPP project methodology at all times Manage large scale projects, perform workflow analysis, identify top bottlenecks and work with respective teams/ individual to remove/ reduce impediments and ensure smooth flow of work Participate in business meetings with various stakeholders on a need basis Drive continuous improvement mindset and journeys Leading the team to meet performance targets aligned to the objectives Technical & Behavioral Competencies Lean Six Sigma Black Belt certification required Strong foothold in Lean/project improvement initiatives and strong project management background Need to have worked on improvement projects (non tech as well) Excellent interpersonal and communication skills (written and verbal) & ability to articulate Results driven, with a strong sense of accountability. Able to function autonomously Ability to manage large workloads and tight deadlines Proactive & effective collaborator Excellent presentation & problem solving skills Good understanding of Banking operations, not mandatory though Great skills with MS Office suite International exposure preferred Should be open to travel (if required) Specific Qualifications (if required) Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter. Skills Behavioural Skills : (Please select up to 4 skills) Ability to synthetize / simplify Ability to deliver / Results driven Creativity & Innovation / Problem solving Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to manage a project Ability to understand, explain and support change Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 12 years

About the Job: We're hiring: RTB role- Run to Bank Location Gurgaon, Bangalore, Pune, Chennai Mode of Work – Hybrid, 2 day per week Notice Period: Immediate to 30 Days Preferred Experience:2+ Years Shift work (If applicable): US and UK hours Key responsibilities: *Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary *Monitoring and alerting: Monitor application alerts to ensure uptime and reliability *Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans *User Support: act as first poc for business users regarding system queries and support *Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support *Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production *Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours Skills: Bachelor’s degree is CS or IT equivalent Some experience in production support Strong trouble shooting and analytical skills Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools Experience with monitoring tools Ability to work under pressure Excellent verbal and written communication Preferred: Familiarity with cloud env (AWS, Azure) Basic programming language (Java, python)