Posted:21 hours ago|
Platform:
Hybrid
Full Time
About the Job: We're hiring: RTB role- Run to Bank Location Gurgaon, Bangalore, Pune, Chennai Mode of Work – Hybrid, 2 day per week Notice Period: Immediate to 30 Days Preferred Experience:2+ Years Shift work (If applicable): US and UK hours Key responsibilities: *Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary *Monitoring and alerting: Monitor application alerts to ensure uptime and reliability *Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans *User Support: act as first poc for business users regarding system queries and support *Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support *Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production *Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours Skills: Bachelor’s degree is CS or IT equivalent Some experience in production support Strong trouble shooting and analytical skills Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools Experience with monitoring tools Ability to work under pressure Excellent verbal and written communication Preferred: Familiarity with cloud env (AWS, Azure) Basic programming language (Java, python)
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