Centre Head - Gandhinagar - Gujarat.

Role & responsibilities

• Leadership and Operations Management:

• Collaborate with IFSCA and other government entities to ensure adherence to compliances.
• Providing strong leadership to the team, including hiring, training, and performance management.
• Maintaining a close watch on the centres daily activities for operational and economical use of resources.
• Ensuring the delivery of high-quality services or products in line with organizational standards.

• Financial and Collection Management:

  Managing budgets, timely collection of payments for services rendered, ensuring that all billing is accurate and up-to-date. This includes working with the finance team to track outstanding invoices, following up on overdue payments, and maintaining good client relationships while ensuring financial obligations are met.

• Customer/Client Relations:

  Manage Business and delivery for international clients. As the principal point of contact for clients or consumers, responding to issues, and ensuring elevated satisfaction levels. Managing all the issues pertaining to client management.

• Strategic Planning:

  Developing and implementing strategies to achieve organizational goals and objectives.

• Performance Evaluation:

  Monitoring and evaluating the centres performance against established metrics and targets.

• Quality Assurance:

  Addressing issues and challenges that arise, finding solutions to ensure smooth operations. Facilitating clear communication between staff, management, and stakeholders.

• Risk Management:

  Identifying and mitigating risks to the centre’s operations and reputation.

• Collaboration:

  Working collaboratively with other departments or centres to achieve shared goals.

Compliance & Reporting:

• Operations Management

  : Supervising day-to-day operations, ensuring smooth workflows, and maintaining center standards.

• Staff Management

  : Leading and supporting center staff, providing guidance, training, and performance evaluation.

• Communication and Collaboration

  : Coordinating with other departments and stakeholders, maintaining effective communication, and fostering a positive work environment.

Project Management

Preferred candidate profile

Engineer / MBA / Post Graduate.

Professional certifications in operations, Quality, or Customer Service (e.g., Six Sigma, PMP, or similar).

Additionally, Knowledge of CMMI Level 5 initiatives.