Center Manager

General Purpose of the Job

This positions main Role & Responsibility is to manage proper functioning of clinics w.r.t. Medical Departments, Front Office, Centre Accounts department and OPD Chambers.

Prima facie focus of the Centre Managers/Asst. Centre Managers is smooth functioning of the departments and front office at Clinics, which starts from Reception and interaction with the patients and doctors till their exit from the Centre.

Job Duties & Responsibilities:

It is the responsibility of the Centre Manager/Asst. Manager to keep track on daily basis at regular intervals and follow the below mentioned procedures:

1. For Team

• Lead and inspire a team, ensuring a supportive work environment conducive to growth and productivity.
• Foster a culture of communication, teamwork, and continuous improvement.
• Provide coaching and mentorship to staff, promoting professional development and employee engagement.
• Implement strategies to optimize workflow and achieve operational goals.
• Monitor performance metrics and take proactive steps to address challenges and improve outcomes.
• Uphold high standards of customer service, addressing customer needs and feedback promptly and effectively.
• Plan and execute promotional activities and events to attract new customers and retain existing ones.

1. For Departments:

• The department is to be properly setup for its functioning

• Checking availability of adequate Inventory in the department

• Checking Departmental Record of cleaning and House keeping
• Checking of Attendance and availability of Technician/Reporting Doctor/Phlebotomist and House Keeping in the Department
• Follow up with Ops Manager for backup of Technicians and other Departmental Staff in case of Absenteeism for both 1st shift and 2nd shift employees.
• Follow up with technicians on actual Turnaround Time (TAT) of each Test in the department and reasons for deviations if any, has to be recorded and informed to HOD Operations at HO
• Follow up on any

  URGENT

  reports to be released
• Handling Departmental Grievances for Patient, Technician, Machine Breakdown