Fresenius Group

You will be responsible for the operational aspects of the Dialysis unit, including Center Administration, Staff Management, Stock/Inventory Management, and Clinical Quality. Your duties will involve ensuring patient retention, addressing documentation needs, and resolving grievances effectively. As the accountable person for the smooth functioning of the Dialysis unit, you will oversee staff management, including attendance, duty roster management, leave coordination, and grievance resolution. Stock management will be a key responsibility, involving timely indents, daily stock register maintenance, safety stock maintenance, regular physical audits, and coordination with the purchase department for delivery challans. Maintaining the RO (Reverse Osmosis) system to comply with AAMI standards, handling documentation tasks like daily reporting, revenue reports, and medical records management will be crucial. Additionally, you will be involved in inventory reporting, machine maintenance, clinical protocols adherence, patient care, and hygiene maintenance of the center. Your role will also include training and mentoring junior technical staff, escalating critical issues to the management, collaborating with the Quality team and Nephrologists on clinical matters, and providing exceptional customer service to patients and staff. Effective communication and timely resolution of patient service issues will be essential in this role. Located in Kolkata, WB, India, this position offers a challenging yet rewarding opportunity to contribute to the efficient operation and high-quality patient care in the Dialysis unit.,