Center Manager

About the Company

Locations Hiring For

Kukatpally , Secundreababd , Banjara hills , Hanamkonda.

Ferty9 Fertility Center, a leading IVF chain in South India, holds the distinction of being the third largest in India, serving Andhra Pradesh and Telangana. Our commitment to supporting patients on their journey to parenthood is underpinned by over a decade of experience in fertility care and the utilization of cutting-edge technology. We are dedicated to achieving best-in-class results in assisted fertility treatments, prioritizing safety, transparency, and compassionate care. Our vision is to be the trusted partner of choice for all infertile couples seeking parenthood. Our core values are integrity, excellence, compassionate care, and teamwork.

About the Role

The role involves preparing the annual operating budget and performance targets for an IVF center, and collaborating with the regional head and corporate strategic team. The center's financial targets are achieved, and performance is monitored against targets. Cost optimization initiatives are undertaken, and medical record management is overseen. The role also involves escalating operational issues, ensuring compliance with medico-legal aspects, liaising with sales heads, monitoring budget utilization, and coordinating with the corporate MIS team.

Responsibilities

• Based on Corporate strategic plan prepares the annual operating budget and performance target for the centre in collaboration with regional head / corporate strategic team.
• Achievement of Financial Targets of the centre
• Monitor the performance of the centre in terms of revenue and profitability against targets and take corrective steps as required, team performance management against defined KRA’s.
• Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed and variables cost etc;
• Oversee the processes, procedures, equipment’s, and other facilities employed in IVF Centre asper defined SOP’s and Protocols and are followed at centre by each teammate.
• Oversee Medical record management.
• Act as an escalation point for all operational issues and take suitable action by interfacing with the concerned stakeholders.
• Guardian for adherence for medico legal aspects and other compliances at the centre.
• Liasoning with centre level sales head in establishing the brand in the localities/area/city through various sales / marketing campaign.
• Monitor the budget utilization, study and analyse causes for significant deviation from budget and take corrective actions for the same.
• Coordinating with corporate MIS Team to close the monthly P & L.
• Ensure timely goal setting, performance review, appraisal, and feedback for self and direct reportees in a timely manner.
• Maintaining organization ‘s competitive advantage in the industry through developing and monitoring administrative costs across departments.
• Continuously putting efforts towards conversion, retention, contribution, and compliance.
• Reviewing internal operations & processes, regularly, along with the company protocols/SOP & attempting to improve service deliveries.

Required Skills

• Customer Satisfaction (NPS) score of 90%
• Customer retention (2nd Cycle) - @ 60%
• Revenue Conversion%
• Revenue per OPU (RPO)
• Contribution Margin
• EBITDA
• Adherence to Medico Legal requirements, audit score of 95%
• SOP implementations & adherences, Audit score of 95%
• 100% achievement of training manhours of the center
• Identify and prepare second in command of the center.