CEC Verifier-Inbound-Credit Cards- Customer Experience Center

Kotak Life Insurance

1 - 2 years

3 - 4 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

customer service Customer Experience Customer Complaints Inbound customer support communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Authorizer Insurance Outbound

DepartmentCEC Centre LocationBangalore Reporting RelationshipTeam Manager CEC Position GradeAssistant Manager/ Deputy manager

Job Role

Verification of insurance leads generated by CEC officers
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
Cross selling of various bank products
Attaining Targets on sales conversions and cross selling
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

Graduate
Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills Verbal & Written
Flair for Sales
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Proven track record of C360 conversations and conversions in previous role
Proven record of discipline and call quality scores

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