1 - 2 years
3 - 4 Lacs
Posted:3 hours ago|
Platform:
Work from Office
Full Time
Authorizer Insurance Outbound DepartmentCEC Centre Location Bangalore Reporting RelationshipTeam Manager CEC Position Grade Assistant Manager/ Deputy manager Job Role Verification of insurance leads generated by CEC officers Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Cross selling of various bank products Attaining Targets on sales conversions and cross selling Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues Graduate Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Proven track record of C360 conversations and conversions in previous role Proven record of discipline and call quality scores
Kotak Life Insurance
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