Job
Description
Your key responsibilities
The primary responsibility of this position is to work in a team environment to oversee and ensure the effective delivery of high-quality Executive Assistant (EA) support to identified/allocated executives, within the bounds of agreed and documented service levels as regards scope, quality, and timeliness. The Senior Associate will have responsibility for the effective delivery of EA support by him/her as well as the team including, but not limited to, the following core EA tasks
Meetings, Events, and Diary Management manage internal and external appointments, Team meetings, clientmeetings, events, videoconferences, and online meetings inclusive of both Outlook calendar logisticsand the coordination of all associated facilities, equipment, catering, agendas, and the associatedliaison with internal and external attendees and their respective EAs Travel Management working with the relevant travel provider tools and services, manage all aspectsof travel as required/directed by each executive, including booking and approvals, passport and visas,costs and itineraries (all per EY policy) Email Management screening, actioning, alerting, filing, and deletion of email correspondence asrequired/directed by each executive Client Relationship Management coordinating client visits, events, mailing lists and marketing data;establishing and maintaining relationships with relevant clients and their respective EAs as required/directed byeach executive CRM System Management supporting executives with pipeline management, opportunityadministration and reporting, and contact and activity administration within the CRM/Interaction systems (per EYand service line policy) Expense Management collation and processing of all reimbursable expenses on behalf of allocatedexecutives, reconciliation, and provision of required information Timesheets collate and enter weekly timesheet information as required/directed by each executiveOther general administrative support as required/directed by each executive, including (but notlimited to) recording meeting minutes and actions, maintaining project information, recordinglearning/CPE hours, EY tool support and administration, data capture, processing and administrationof business information, transcription of recorded meetings, ad-hoc service line specific tasks etc
Skills and attributes for success
The role requires someone who can manage several concurrent activities, with strong multi-tasking,prioritization, organizational and time management skills. Administration and organization
Enjoys problem solving Able to prioritize effectively Extremely organized and enjoys administration Strong network coordination skills Comfortable using IT database systems
Interpersonal skills
Excellent written and oral communication skills A strong team player who is comfortable working collaboratively with others Very good understanding of business functions and operations Must be able to work virtually, and independently Demonstrated ability in project planning & management Able to be diplomatic when dealing with clients
Flexibility
Respond well to deadlines and work outside of normal hours when required Comfortable working on several activities concurrently Able to work in a rapidly changing environment and prioritize accordingly
Personal attributes
Professional and diplomatic communicator Quality focused and takes pride in paying attention to detail Self-starter, who can manage with minimal direction Able to interact with senior management Proficient in MS Office (Word, Excel & PowerPoint) and fair knowledge of MS Outlook and Lync
To qualify for the role, you must have
Bachelors degree or equivalent Good command over English (written & spoken) is mandatory
Ideally, youll also have
Min 6 to 8 years of work experience of which at least 3 years in a supervisory role At least a year of experience working in a team environment handling virtual secretarial services is preferred Open to work in shifts
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning Youll develop the mindset and skills to navigate whatever comes next. Success, as defined by you Well provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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