CavinKare Group Retail -System Engineer IT

JOB POSTING:

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Education:Bachelor’s degree in IT, Computer Science, or related field.

Experience: 2-4

Salary:

We are seeking a proactive and tech-savvy Retail IT Support officer to manage and enhance IT operations across COCO and FOFO stores, warehouse, production units, and corporate offices within the CKs bakery

• Provide store-level IT support for COCO and FOFO outlets through on-site and remote assistance
• Reduce and eliminate IT downtime across outlets to ensure seamless business operations.
• Conduct periodic planned visits to retail outlets to monitor and maintain IT systems.
• Ensure proper functioning of all hardware and software systems across outlets, warehouses, production, and corporate offices.
• Coordinate with external vendors and service providers for timely resolution of IT hardware and software issues
• Maintain and strengthen the IT infrastructure to support retail operations and brand performance.
• Collaborate with cross-functional teams to boost digital transformation initiatives for improved operational performance and accountability
• Ensure data security, system uptime, and user satisfaction through proactive monitoring and support.
• Prepare periodic reports on IT issues, resolutions, and system health for management review.

DESIRED CANDIDATE’S CHARACTERISTICS:

• Should have 2-4 years of IT Support engineer
• Hands-on experience in troubleshooting POS systems, networking, and hardware/software maintenance.
• Bachelor’s degree in IT, Computer Science, or related field
• Strong coordination and vendor management skills.
• Excellent problem-solving, communication, and customer service orientation.
• Exposure to digital tools, automation, or retail technology platforms will be an added advantage