Catering Strategy & Operations Manager

As a Catering Operations Manager, you will be responsible for leading and managing catering operations to enhance efficiency, customer satisfaction, and profitability. Your role will involve planning, coordinating, and executing catering services for events, corporate functions, and in-house operations while maintaining high standards of quality and service. Key Responsibilities: - Develop and implement catering strategies aligned with business goals. - Identify new business opportunities, partnerships, and markets for catering services. - Monitor competitor trends and customer insights to drive innovation. - Prepare and manage budgets, forecasts, and financial targets for catering operations. Operations Management: - Oversee day-to-day catering operations to ensure smooth execution of events. - Standardize SOPs, menus, pricing models, and service quality parameters. - Ensure compliance with food safety, hygiene, and regulatory standards. - Manage logistics, vendor relationships, and inventory control for catering supplies. Team Management & Training: - Lead, train, and motivate catering and service teams. - Assign tasks, monitor performance, and ensure efficient workforce utilization. - Build a culture of customer service excellence. Client & Stakeholder Management: - Act as the primary contact for clients, ensuring requirements are understood and delivered. - Handle client feedback, complaints, and service recovery effectively. - Build long-term relationships to enhance repeat and referral business. Continuous Improvement: - Implement cost optimization and waste reduction strategies. - Use data-driven insights and KPIs to improve operational efficiency. - Drive innovation in menu offerings, service styles, and event experiences. Qualification & Experience: - Bachelors degree in Hospitality Management / Business Administration (MBA preferred). - 5-10 years of experience in catering, banquet, or large-scale hospitality operations, with at least 3 years in a leadership role. - Exposure to corporate catering, weddings, MICE (Meetings, Incentives, Conferences, and Exhibitions) is a plus. In your role, your strong leadership, planning, and organizational skills will be essential. You will need excellent client-facing abilities, knowledge of F&B operations, and financial acumen for budgeting and cost control. Problem-solving under pressure and flexibility to manage large-scale events will also be key to your success. Benefits include cell phone reimbursement, provided food, and Provident Fund. This is a full-time, permanent position with an in-person work location.,