Catering Manager

Job Description

AREAS OF RESPONSIBLITIY Participatesin the development and implementation of business strategies for the hotelwhich are aligned with Radisson s overall mission, vision values and strategies Develops andimplements strategies for achieving individual catering sales goals Monitorsstatus regularly and adjusts strategies as appropriate Achievescatering sales goals by developing and implementing sales strategies Identifiespotential key accounts (banquet and group) and develops strategies toprioritize and penetrate those accounts Makesoutside sales calls to prospective catering customers Clarifiescustomer requirements and suggests alternative menus, themes, etc. Preparesproposals for client which outline details of proposed functions; coordinatespreparation of estimates with food and beverage and other departments if needed Negotiatessale of catering sales functions Conductson-site client inspections to illustrate available services, know meeting andsleeping room set-ups and capabilities Monitorscustomer satisfaction with catering business; follows-up with key contacts on aregular basis to assess satisfaction Ensure allmaterials used are in accordance with brand standards Maintainsproper flow of information to sales team, reviews work file of assignedaccounts Communicatesclients requests to all departments in an effective and timely manner Works withsales team for additional business opportunities as appropriate Assists inreviewing the function book and conducts evaluation of releasing or finalizingfunctions Creates 100%guest satisfaction by providing the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to provide the service brand behavior and genuinehospitality Adheres tohotel policies and procedures Keepsimmediate Manager promptly and fully informed of all problems or unusualmatters of significance Maintains ahigh standard of personal grooming at all times in order to represent the Hotelin the best possible manner, reflecting the public role of the position Develops andparticipates in Hotel promotions as required Be familiarwith objectives, strategies, action plans and other marketing relatedinformation contained within the Hotel annual business plan. Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment At all timesprojects a favourable image of the Hotel to the public REQUIREMENTS Minimum one- three years hotel catering or convention experience Local marketknowledge preferred High schooldiploma required, bachelor s degree preferred Experiencemanaging to brand standards Able tocollaborate effectively with other hotel employees and managers to ensureteamwork Generalknowledge of contract laws Proficient computerskills including Microsoft Office suite Strongverbal and written communication skills Strongnegotiation skills Strongmathematical skills