Category Manager

About Us:

The House Of Things is a premier retail platform curating exceptional art, decor, and lifestyle pieces from around the world. Our mission is to redefine luxury living by offering a carefully curated selection of unique artworks and designer pieces that inspire and elevate spaces. We cater to discerning clients who value craftsmanship, creativity, and cultural diversity in our collections.

Responsibilities:

1. Ensure high levels of customer satisfaction through excellent sales service.
2. Assess customers' needs and provide assistance and information on product features.
3. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
4. “Go the extra mile” to drive sales.
5. Maintain in-stock and presentable condition assigned areas
6. Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
7. Maintains the stability and reputation of the store.
8. Contributes to team effort by accomplishing related results as needed. Also, should have good knowledge of Furnishing and Furniture.
9. Superior product knowledge.
10. Achieving established targets.
11. Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on the sales floor.
12. Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
13. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

Knowledge and Skills:

1. Proven work experience as a Retail Sales Associate, Sales Representative or similar role.
2. Basic understanding of sales principles and customer service practices.
3. Ability to perform under pressure and address complaints in a timely manner.
4. Solid communication and interpersonal skills.
5. A friendly and energetic personality with customer service focus.

Behavioral Competencies: 

1. Initiative — Job requires a willingness to take on responsibilities and challenges.
2. Outgoing, Charismatic, Enthusiastic, Expressive, dominates conversations.
3. Active, fast paced, strong willed, determined, goal oriented, Logical and decisive.