Category Manager

Key Responsibilities

● Category Strategy & Growth

● Own the end-to-end P&L of the assigned service category.

● Design and execute strategic plans to grow the category in volume, value, and customer satisfaction.

● Identify new trends and opportunities based on market demand and customer feedback.

● Vendor & Partner Management

● Onboard, train, and manage service professionals (vendors/partners) for the category.

● Define SOPs, quality benchmarks, and service workflows.

● Monitor partner performance using KPIs and ensure service standards are maintained.

● Pricing & Promotions

● Design competitive pricing structures for services in the category.

● Collaborate with the marketing team to develop category-specific campaigns, offers, and deals.

● Operations & Service Excellence

● Ensure smooth operational flow and coordination with logistics, support, and tech teams. ● Identify and solve issues in service delivery, cancellations, or partner-related challenges.

● Customer Feedback & Experience

● Monitor category-specific NPS, ratings, and customer reviews.

● Drive initiatives to improve customer satisfaction and retention.

● Cross-functional Coordination

● Collaborate closely with product, marketing, customer support, and field operations teams.

● Provide inputs for product improvement and feature enhancements related to the category.

Who Should Apply?

● 3-8 years of experience in Category Management, Business Operations, Vendor Management, or a related field.

● Prior experience in service-based or marketplace platforms is highly preferred.

● Excellent negotiation, analytical, and problem-solving skills.

● Strong understanding of consumer behavior and market dynamics.

Service Categories Available for Management We are hiring Category Managers for 20+ categories, including but not limited to:

● Makeup & Beautification

● Home Cleaning

● Pest Control

● AC Services

● Electrician

● Plumbing

● Carpenter

● Appliance Repair

● Painting

● Pack & Move

● Salon at Home (Men & Women)

● Massage at Home

● Car Wash & Detailing

● RO & Water Purifier Services

● Geyser Services

● CCTV & Security

● Laundry & Dry Cleaning

● Kitchen Cleaning

● Sofa & Carpet Cleaning

● Home Automation

● Fitness Trainer at Home

● More +

(You may apply for one or more preferred categories or add categories.)

Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person