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3.0 - 7.0 years
3 - 4 Lacs
Meerut
Work from Office
Responsibilities: * Develop & execute eCom strategy * Manage online sales & marketplaces * Optimize website performance * Oversee catalog management & product listings * Process orders & manage categories Accessible workspace Sales incentives
Posted 1 month ago
2.0 - 4.0 years
5 - 9 Lacs
Ahmedabad
Work from Office
Posted On 24th May, 2025 : Key Responsibilities: Manage and lead operations across online platforms Oversee order management and ensure timely fulfilment Coordinate product listings, pricing, and catalogue accuracy Supervise and support the operations team to meet daily targets Collaborate cross-functionally to streamline internal processes Desired Candidate Profile: Strong organizational and leadership skills Experience in marketplace operations preferred Excellent communication and coordination abilities Key Skills : Company Profile Founded in 2022 , Company is a B2B industrial marketplace startup building an Open Network for Digital Commerce-like manufacturers, dealers, traders, and beyond onto one unified platform. Serving SMEs and MSMEs in India's industrial sector, Company addresses challenges such as credit defaults, opaque pricing, and the availability of genuine quality products.
Posted 1 month ago
2.0 - 7.0 years
10 - 12 Lacs
Gurugram, Delhi / NCR
Hybrid
Position Summary: PopSockets is seeking a skilled eCommerce Analyst, with a specialization in Amazon catalog management. As an Amazon Catalog Manager (eCommerce Analyst), you will be instrumental in managing our Amazon product listings. This role is central to enhancing product visibility, optimizing search and customer engagement, and ensuring compliance with Amazons guidelines. The ideal candidate is someone who thrives in a fast-paced environment and brings a proactive, solutions-oriented mindset to our e-commerce strategies. As an eCommerce Analyst (Amazon Catalog Manager) your responsibilities will include: Product Page Setup and Optimization: Work closely with the Cross Functional teams to create and optimize product pages, ensuring they are compliant with Amazon's guidelines, accurately represent the product, and are optimized for search and customer engagement. Metadata Management: Manage and optimize the metadata for product listings according to best practices, including titles, descriptions, keywords, and attributes, to improve search visibility and relevancy. Performance Monitoring and Analysis: Track account health, Buy Box performance, and variations health, using insights to optimize listings and strategies. Geo Expansion: Adapt the catalog and listings for different Amazon marketplaces, understanding local trends and regulations. Issue Resolution and Support: Act as the main contact for Amazon Support to quickly resolve listing issues, account discrepancies, or compliance matters. MAP Monitoring and Enforcement: Implement regular monitoring of product listings across Amazon and other online platforms to ensure adherence to MAP policies and capture instances of buy box loss. Product Page Auditing: Conduct regular audits of product pages to check for accuracy, completeness, and compliance with Amazons standards and guidelines. This includes reviewing content, images, and customer feedback to ensure the highest quality of presentation and information. Product Page Compliance: Stay up to date on Amazon compliance requirements and promptly address all andon cord issues raised by the Amazon Vendor team to keep product pages live and in good standing. Required Qualifications: 2+ years of experience in e-commerce operations, specifically in Amazon catalog management. Proficiency in Microsoft Excel for managing and extracting insights from large datasets. Proven ability to drive process improvements and operational efficiencies. Strong problem-solving skills, with the capacity to navigate ambiguity and take decisive actions. Demonstrates integrity, accountability, and collaboration in all interactions with teammates and the business Excellent business acumen and interpersonal skills Teach and be teachable Familiarity with both 1P Vendor Central and 3P Seller Central on Amazon.
Posted 1 month ago
2.0 - 7.0 years
2 - 5 Lacs
Bangalore Rural, Bengaluru
Work from Office
Cataloguing: Managing menu across POSist, Rebel+, GoKhana, etc. Executing Platform Growth Initiatives: design visibility banners, hygiene of ads, discounts, widget tagging. New Store Opening: First Time Right launch of new kitchens on platforms Routine Work - Coordinate with internal and external stakeholders for design of creatives: Topicals, BOTD, DOTD, Cuisine Banner, Gourmet Experience Card, Whatsapp, Emailer, Push Notification, Top Picks with proper imagery and callouts. Platform Operations: Thumbnail, Outlet Timings, Discounts Configuration, Handling Escalations. Anchor end to end process of kitchen launch on platform: coordinate with aggregator and POS for listing new locations and FTR launch. Daily Hygiene Checklist: Scheduled banners and discounts go live on time, inclusion of brands in any new widget on platform. Weekly Checklist: Ads (both CPC and Search) are loaded in right volumen, targeted to right user set, meal slot and defined click rate. Complete menu management on POSist, GoKhana and Rebel+ following SOP and documenting for audition purpose. Weekly reports for quality, track consumer comments, escalate exceptions. Diligently follow all SOPs with sign off and documentation after completition of a process. If Intersted share your CV at ashruti.gupta@associatemail.in with the subject line mentioned as Platform Operations Executive
Posted 1 month ago
2.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Responsibilities: * Manage product listings & catalogs * Develop e-commerce strategies * Optimize online sales * Execute marketplace tactics * Process orders efficiently Health insurance Provident fund
Posted 1 month ago
0.0 - 1.0 years
1 - 1 Lacs
Nagpur
Work from Office
Responsibilities: * Manage product listings on marketplaces * Monitor sales performance & analyze trends * Collaborate with design team for catalog updates * Process orders efficiently * Optimize e-commerce strategy for maximum ROI
Posted 1 month ago
2.0 - 7.0 years
2 - 7 Lacs
Hyderabad
Work from Office
Greeting from Neovatic Technologies! Hope you're doing well. Job Type : Full Time Based Location : Hyderabad *Should open to travel We are seeking an experienced SAP Ariba Consultant to lead the implementation, integration, and support of SAP Ariba solutions across our organization. The ideal candidate will have in-depth knowledge of procurement processes and a strong understanding of Ariba modules, such as Ariba Sourcing, Contract Management, Supplier Information Management, and Spend Visibility. The consultant will work closely with business stakeholders to identify needs, deliver solutions, and drive operational efficiency. Key Responsibilities: Lead Implementation: Manage the end-to-end implementation of SAP Ariba solutions, ensuring they align with business requirements. Configure Ariba Modules: Set up and configure Ariba modules (Sourcing, Contract Management, Supplier Management, etc.) to support procurement and sourcing processes. Project Coordination: Collaborate with project teams, including business analysts, developers, and other consultants, to ensure timely project delivery. Business Process Mapping: Understand and map business processes to Ariba solutions, identifying gaps and providing recommendations. Stakeholder Management: Act as a liaison between business stakeholders, IT, and vendors to ensure smooth communication and understanding of project requirements. System Integration: Work on integrating SAP Ariba with other SAP and non-SAP systems, ensuring seamless data flow. Training & Support: Provide user training and post-implementation support to ensure successful adoption of the solution. Data Management: Monitor and manage master data relevant to SAP Ariba and ensure data accuracy and consistency. Compliance & Documentation: Ensure all processes are compliant with organizational and regulatory standards, and maintain detailed documentation of all Ariba processes. Key Requirements: SAP Ariba Expertise: 5 years of hands-on experience in SAP Ariba, including implementation and configuration. Module Knowledge: Proficiency in at least two of the following modules: Ariba Sourcing, Contract Management, Supplier Management, Procurement, Spend Visibility. SAP Integration: Experience with SAP ERP integration, specifically SAP MM (Materials Management) and SAP FI (Finance). Procurement Expertise: Strong understanding of procurement and sourcing processes and best practices. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to translate business needs into system solutions. Communication: Excellent written and verbal communication skills, capable of interacting with stakeholders at all levels. Project Management: Ability to manage and deliver projects on time and within scope. Expertise/Exposure of SAP S/4HANA Educational Qualifications: Bachelor's degree in Business, Information Technology, Supply Chain, or a related field. SAP Ariba certification is preferred. Preferred Skills: Experience with cloud-based procurement solutions Understanding of regulatory compliance in procurement About Neovatic : Neovatic is a fast growing service provider in SAP consulting, Offering a wide range of solutions in the areas of ERP solutions, Cloud technologies, Automation and Robotics. Our expert services include Roadmap & Strategy, Business Transformation, Green Field Implementations, Rollouts, Migrations, Support Maintenance and Process Automations. Our expert team of veterans are the best value addition in driving towards digital transformation and process automation by expanding your horizon in the above services We at Neovatic deliver solutions that speaks the language of business, Business Intelligence, Mobility, IOT solutions for the worlds leading enterprises. This understanding of enterprise operations yields solutions that enable true digital transformation and operational efficiencies for greater ROI on IT investments. We execute on a Strategic Global Delivery model that blends the best capabilities of the organization, optimized individually with deep insight and integrity for every customer project. We facilitate with world class IT talent, for your business challenges. Our wide range of solutions allows you to take a more strategic approach to acquiring resources; you can easily adapt to changing project objectives, implement new projects or specifically take a new direction. We believe in -Relationships lie at the heart of how we work. We partner with organizations in ways that best suit their culture and requirements, We insist on working with highest integrity. Specialties Sap Consulting Services, Enterprise Software Solutions S/4 Hana, SAP Cloud Solutions -SAP Customer Experience Cx- C/4HANA, Success Factors. S/4 Hana Cloud, Robotic process automation and Artificial Intelligence, Applications Management Services, Migrations, Application Development Services, RPA, and Uipath. LinkedIn : https://www.linkedin.com/company/neovatic-technologies/mycompany/ URL: https://neovatic.com/ Neovatic - Digital Transformation Experts Embark on your digital transformation journey with our experienced team based in Hyderabad, India. As a dynamic mid-size IT company, we specialize in SAP ERP implementation, RPA implementation, Application Maintenance, and bespoke Application Development. Let's shape your success story together. neovatic.com ----------------------------- Thanks & Regards, Sunitha Thakur, Account Manager -Talent Acquisition Email Me:sunitha.thakur@neovatic.com
Posted 1 month ago
1.0 - 4.0 years
2 - 3 Lacs
Chennai
Work from Office
Responsibilities: * Manage product listings & catalogs * Execute e-commerce strategies * Process orders accurately * Oversee order fulfillment * Meet sales targets through online channels
Posted 1 month ago
2.0 - 6.0 years
2 - 3 Lacs
Sonipat
Work from Office
Product listing, Catalog Management, Order processing/ management, and coordination across departments. Required Candidate profile E-Commerce Strategy Product Management Customer Experience Analytics and Reporting Partnerships and Vendor Management Compliance and Security
Posted 1 month ago
1.0 - 2.0 years
2 - 3 Lacs
Noida
Work from Office
To oversee product listings, ensure accurate data entry, optimize product visibility, website configuration, merchant coordination and ensure the merchant’s website goes live. Work from Office 6 days working Office Timing: 9.30am - 6.30pm
Posted 1 month ago
1.0 - 6.0 years
1 - 6 Lacs
Surat
Work from Office
- Ecommerce skill on Flipkart, Meesho & Amazon - Basic English Reading and writing Skill - Good Communication skill - Good Browsing Skill & Content Writing SKill - Software Skill : Gmail / Basic Excel formula
Posted 1 month ago
0.0 - 2.0 years
1 - 1 Lacs
Pune
Work from Office
Key Responsibilities: Product Listing & Content Management Order Fulfilment Inventory Management Customer Relationship Management Daily E-commerce Operations Strategy & Growth Skills Required: Any Bachelors Degree English Proficiency Sales incentives
Posted 1 month ago
8.0 - 13.0 years
6 - 15 Lacs
Surat
Work from Office
Job Summery: We are looking for an experienced E-commerce Merchandiser to manage online product catalogs, drive sales, and optimize product visibility across digital platforms. The ideal candidate has a strong background in e-commerce merchandising, preferably in the jewellery or luxury retail sector. Role & responsibilities Manage product listings, categorization, pricing, and descriptions. Optimize product placement to increase conversions and AOV. Collaborate on campaign planning and seasonal product launches. Analyze performance metrics and implement data-driven improvements. Conduct competitor and trend analysis to inform merchandising strategy. Requirements: 5 to 7 years of e-commerce merchandising experience. Jewellery/fashion/luxury industry background preferred. Proficient in e-commerce platforms (Shopify, Magento, etc.) and analytics tools. Strong attention to detail, analytical skills, and aesthetic sense. Preferred: Understanding of jewellery specifications and consumer buying behavior. Knowledge of SEO and merchandising tools. Interested Candidates Can direct Contact On 9274002934
Posted 1 month ago
3.0 - 8.0 years
3 - 4 Lacs
Gurugram
Work from Office
Set up the Ecommerce website. Listing Promotion Detailed knowledge of all reports: Inventory, Business, Advertising etc. Desired Candidate Profile Keeping track of Purchase Orders, Inventory Reconciliation, Inventory Planning, Shipping and QC metrics. These include: Customer-success, advertising and branding agencies, social media agencies, market-intelligence, production and operations, and logistics.
Posted 1 month ago
1.0 - 4.0 years
3 - 5 Lacs
Pune
Work from Office
We are hiring Ecommerce executive for US-Shift. Must have 1+ yrs of experience in Amazon.com, Walmart, eBay, Shopify. Strong in product listing, order management, customer support, SEO, PPC & running ads. Boost sales & enhance customer experience. Required Candidate profile Ecommerce Executive with 1+ yrs experience in managing Amazon.com, Walmart, eBay, Shopify. Skilled in listing, SEO, PPC, running ads, using tools like Helium 10. Proven track record in boosting sales.
Posted 1 month ago
10.0 - 16.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications Service Line Cloud & Infrastructure Services Responsibilities Experience in Mainframe migration and modernization proposals and value proposals. Experience in SLA frameworks, SoWs and MSAs. Technical and Professional : 10+ years of Experience in IT with Mainframe background Minimum 5 years of Release Management or Change Management experience in Mainframe projects, which involves End to end delivery of Infrastructure projects. Experience and technical knowledge in Mainframe areas of z/OS, CICS, IMS, DB2, VTAM, MQ, WAS, DASD, Batch Scheduling and Operations. Plan and oversee the successful rollout of Mainframe Software’s, Patches, OS Upgrades centrally tracking the releases. Configure the flow of release activities to support your current processes. Assign activities and tasks based on roles, ensuring that the correct people own the correct steps. Manage release status, pending tasks, Error Logs in real time. Strong ITIL knowledge and experience in using ITSM tools Preferred Skills: Technology-Mainframe Technologies-CICS Technology-Mainframe Technologies-IMS DB Technology-Database Administration-DB2 on Mainframe-DB2 Technology-Infrastructure-Server Administration-z/OS
Posted 1 month ago
2.0 - 5.0 years
2 - 6 Lacs
Noida
Work from Office
Role & responsibilities Key Responsibilities: 1. Listing on amazon.in , Flipkart , Meesho, Blinkit , Zepto , Shopify , Flipkart Single/ bulk. 2. Vendor Central Mangement 3. Store Page Manage. 4. Apply Deals on amazon (Coupon, Prime Exclusive Discount, Bundle Basket Deal) 5. Promoting products, creating and optimizing Advertisement. 6. Sales Growth. 7. FBA shipment Creation. 8. Inventory warehouse management. 9. FBA warehouse management. 10. Coordination with amazon account manager. 11. A+ content listing on amazon. 12. Manage Safety Claim. 13. Returns Monitor. 14. Email monitor on daily basis. 15. Order Processing both on merchant and seller flex. 16. Keywords Research. 17. Monitor Voice of the Customer 18. Proficiency in operating E-commerce Business. 19. Monitor online customer feedback and be the main point of contact for all internal 20. Pitching idea to senior management 21. Ensuring the products is delivered on time. 22. Variation.
Posted 1 month ago
6.0 - 11.0 years
4 - 7 Lacs
Hyderabad
Hybrid
Technology Skills Substantial experience on iSeries platform (AS400, RPG/RPGLE, CL/CLLE, DB2, SQL) Good knowledge Code packaging, Change Planning and Production Release, Subsystems, Backup and Restore process etc Good knowledge of MQ, Connect Direct and sFTP interface setup on iSeries Test Environment Build, Maintenance, Support and Manage access controls/governance on iSeries platform Good Knowledge of code promotion to different Test and Live environments via source control tools (RTC-ARCAD) Good knowledge on work management, DASD monitoring, allocation, and clean-up Working knowledge/Certification of any Cloud technologies (AWS/GCP/Azure) is a must Good knowledge of Agile Framework (Scrum Methodologies)
Posted 1 month ago
2.0 - 3.0 years
1 - 4 Lacs
Vadodara
Work from Office
Responsibilities: * Manage product listings on e-commerce platforms * Process orders accurately and efficiently * Create A+ content for catalogs * Oversee catalog management and pricing strategies
Posted 1 month ago
3.0 - 7.0 years
7 - 14 Lacs
Mumbai
Work from Office
Work directly with clients to drive a program from initiation through delivery. Responsibilities include providing daily support for managing delivery of project tasks, activities, milestones and resources, developing, maintaining, and managing project requirements, plans, timeline, issues, risks and challenges, supporting Senior Associates and Managers to drive a large program or multiple projects, working closely with clients to identify business change and driving the consensus necessary to adopt a manageable change strategy, managing large programs and complex projects involving multiple parties/organizations with conflicting agendas and business priorities. Manages budget for assigned project(s), develops and monitors project/program plan(s), and adjusts resources and priorities accordingly. Aligns business unit, technical development and support organizations. Establishes program communication plan across the businesses, regions, support and technology groups. Prepares and presents progress reports for senior management.
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Bhiwandi, Thane
Work from Office
Responsible for end to end Order processing Capture all orders from Facebook, Instagram and other Ecommerce website. Ensure all the orders are dispatched as per timeline. Check and update listing as per requirement. Excellent communication (Written and Verbal) Should be good in MS Office (Specifically in Advance excel) Should possess good analytical skills Should be good in people management Good in decision making Ability to work under pressure.
Posted 1 month ago
1.0 - 2.0 years
2 - 4 Lacs
Gurugram
Work from Office
Hiring E-commerce Executive to manage Amazon, Flipkart & Nykaa accounts. Handle listings, orders, returns, sales tracking, and campaigns. 13 yrs exp. in e-commerce required. Strong Excel, coordination & communication skills a must.
Posted 1 month ago
5.0 - 9.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how werescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of AM, Contract Management This role requires an accounting graduate with prior accounting experience. You should have good Accounting Knowledge in Fixed Assets, Intercompany and Month end closing and reporting. Apply now! Responsibilities In this role, you will be responsible for all the activities related to month end closing activities. • Provide functional and technical support Content & Catalogue Management • Provide mentorship to suppliers on the structure and creation of their catalogue / buying channel content and support the supplier during their first creation/release through testing and into live release • Handle and Lead Procurement approval of updates to existing catalogues according to agreed processes and procedures, escalating/advising the Category Manager by exception • Deliver monthly dashboard reporting on catalogue and buying channel coverage, usage and RAGS • Support Category Managers in root cause analysis of any issues with existing catalogues / channels that are impacting on operational efficiency or user satisfaction (note: suppliers handle technical issues on catalogues directly with Ariba) • Maintain helpdesk scripts and standard operating procedures according to the latest catalogue management and enablement • Support Category Managers and Business resources in assessing if/where new contracts with recurring spend align to a buying channel and where agreed handle the delivery (enablement/channel) • Release communications to end-users and Category Managers informing them of new catalogues or buying channels Qualifications we seek in you! Minimum qualifications • B.Com or Post Graduate in SCM • Significant experience in Catalogue Management & Content enablement • Relevant experience in P2P, Sourcing & Spend Analytics Preferred qualifications • Functional understanding of catalogue Management /Contract Administration & Contract Compliance or functional knowledge of Global Sourcing / Supplier Chain Management & Spend Analytics • Prepare clear and concise reports. (Excellent Excel skills) • Communicate clearly and concisely, both orally and in writings. • Establish and maintain effective working relationships with those contacted in the course of work. • Built SOP’s on the process Activity • Worked as a lean analyst and driven Lean Ideas within the team. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required to pay toparticipate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.
Posted 1 month ago
1.0 - 3.0 years
1 - 3 Lacs
Jaipur
Work from Office
Responsibilities: * Manage online sales through e-commerce platforms like Shopify & Amazon * Optimize product listings with catalog management expertise * Develop digital marketing strategies for e-commerce growth
Posted 1 month ago
5.0 - 10.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Databricks Developer/ Lead JD: Should have 5+ years of experience. Must have skills DataBricks, Delta Lake, pyspark or scala spark, unity catalog. Good to have skills - Azure/AWS Cloud skills. To ingest and transform batch and streaming data on the Databricks Lakehouse Platform. Excellent communication skill Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance
Posted 1 month ago
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