Administrator II - IO

• Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs.
• Execute routine maintenance tasks and system housekeeping activities
• Work assigned support tickets through Service Now to resolution within defined SLO timeframes
• Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary
• Maintain detailed ticket documentation and resolution records Provide root cause analysis for recurring issues Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration
• Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba
• Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities Participate in regular status meetings and project reviews
• Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status Maintain comprehensive system documentation and configuration records
• Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains

Description

• Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs.
• Execute routine maintenance tasks and system housekeeping activities
• Work assigned support tickets through Service Now to resolution within defined SLO timeframes
• Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary
• Maintain detailed ticket documentation and resolution records Provide root cause analysis for recurring issues Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration
• Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba
• Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities Participate in regular status meetings and project reviews
• Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status Maintain comprehensive system documentation and configuration records
• Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains