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Catalog Assistant, AWIPL

Catalog Assistant, AWIPL

Amazon

0 - 6 years

3 Lacs

Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

Product management Outbound process Analytical Workflow E-commerce Customer service Customer experience MS Office Operations Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.
We are looking out for candidates for Catalog Assistant In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in. Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations. Report audit results and communicate them to others within the organization. Analyze data and identify new trends/patterns. Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level

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Amazon

Software Development

Seattle WA

10001 Employees

7248 Jobs

Key People

Andy Jassy

President & CEO
Brian Olsavsky

Senior Vice President and CFO
David Zapolsky

Senior Vice President and General Counsel
Jeff Bezos

Founder and Executive Chairman

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Catalog Assistant, AWIPL