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3 - 5 years

3 - 6 Lacs

Mumbai, Churchgate

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Job Summary: We are looking for a MALE professional and customer-focused Front Office Executive to manage front desk operations in a hospitality setting. The ideal candidate will ensure a smooth guest experience, handle bookings and check-ins, and provide administrative support. Key Responsibilities: Greet and assist guests; manage room bookings. Handle check-ins/check-outs, ID scans, system entries, and group reservations. Respond to inquiries, calls, and complaints with professionalism. Coordinate with other departments and maintain office and guest records. Manage cash transactions, prepare daily reports, and update accounts. Generate C-Forms and ensure local compliance for foreign guests. To be ready to work in Rotational Shift. Qualifications: High school diploma or equivalent; additional certifications in office administration are a plus. Proven experience in a front desk, receptionist, or administrative role. Good understanding of procedures and practices in the hospitality industry. Excellent written and verbal communication skills. Strong interpersonal, organizational and time management skills. Ability to multitask and prioritize in a dynamic work environment. Professional appearance and demeanor.

Posted 1 month ago

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2 - 6 years

7 - 17 Lacs

Hyderabad

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About this role: Wells Fargo is seeking a Operations Processor. In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of Banking Operations check processing or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: experience in cash transactions/check processing Knowledge of cash transaction, cheque clearance, cash deposits, transaction monitoring Understanding of readability and usability standards in relation to clearance of cheque. Ability to manage multiple projects with challenging deadlines. Research skills and ability to present data and solutions. Training skills - ability to create training materials and present to others. Ability to take documentation and apply to forms. Be responsible for inward clearing cheque related tasks, including signature verification, contact customers regarding rejected cheque and confirm relevant transactions. Review and process the cheques as per the process. Support LOB for the different kinds of cheque returns with responsibility. Work with team to share ideas how to prevent errors and improvise the production across Job Expectations : Our hours of operation are any shift between 3:30 PM to 6:30a.m. - 40 hours per week with a rotating late-night schedule within the team, although staffing can be re-deployed to different processes depending on the demand.

Posted 2 months ago

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3 - 6 years

4 - 6 Lacs

Raipur

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Role & responsibilities - Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel Handle walk-in sales in absence of liabilities/assets sales personnel Drive leads from walk-in customers Handle walk-in sales in absence of liabilities/assets sales personnel Oversee adherence to customers life event management at branch Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time Accountable for cash transactions in the branch including aspects such as cash management, tallying of cash with reports in system & vouchers and maintenance of registers for cash transactions and reconciliation of day end ledgers with the help of cashier Coordinate with the internal and external audit team in carrying out the periodic Branch audits; formulate and review progress against action plans to address the deviations found in Branch operations and service quality Train the Cashier & CCR on process compliance, service quality and Branch operations Preferred candidate profile UG Any Graduation preferably in commerce discipline / Post Graduation with Finance specialization Minimum 3-6 years experience in handling Banking/NBFC Operations Catering to liabilities and assert products Compliance Orientation

Posted 3 months ago

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2 - 7 years

3 - 5 Lacs

Bengaluru

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Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Posted 3 months ago

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