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Job Description As a Care Technical Customer Advocate you will be the key technical liaison between customers, service, delivery, and R&D teams, ensuring seamless communication and issue resolution. You will analyze technical problems, provide clear insights to customers, and escalate unresolved issues while driving risk reporting, service assurance, and operational improvements. With expertise in Virtualized Network Functions, Cloud Computing (OpenStack, VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automation (Python preferred), you will support network upgrades, performance monitoring, and compliance initiatives. Your strong customer management, problem-solving, and conflict resolution skills will help enhance service delivery and customer experience. Collaborating across global teams, you will contribute to best practices, governance meetings, and business growth by identifying new opportunities. How You Will Contribute And What You Will Learn Strong understanding of Virtualized Network Functions (VNFs) and Cloud Computing concepts, including platforms such as OpenStack, VMware, and hypervisor technologies. Knowledge of Fixed Access Systems, including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts. Familiarity with Software-Defined Networking (SDN), SDAN, and automation. Experience in Service Assurance, OAM Testing, and Reporting. Strong skills in issue analysis, Root Cause Analysis (RCA), and risk reporting. Proficiency in network management, change management, and software upgrades. Python scripting is an added advantage. Experience in performance reporting for SLA/KPI compliance. Key Skills And Experience You have: Bachelor's degree in with 12- 15 years of Experience. Manage overall technical relationships with customers and internal service, delivery, and R&D teams. Act as a key liaison between customers and internal teams, ensuring seamless technical communication and collaboration. Analyze technical issues, communicate findings to customers, and escalate unresolved problems to backend teams for in-depth investigation. Manage difficult situations and conflicts while providing clear customer communication regarding operational issues. It would be nice if you also had: Provide proactive risk reports, suggest improvement initiatives, and implement corrective actions for non-compliance. Collaborate with global teams and Product Line Management (PLM) to enhance service delivery, implement best practices, and improve the overall customer experience. Regularly review and resolve critical issues with customers, working closely with Technical Support Operations (TSO) teams. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Show more Show less
