Captain

We are looking for an experienced and customer-focused F&B Captain to join our team in Itanagar. The Captain will be responsible for overseeing restaurant floor operations, supervising service staff, and ensuring a high standard of guest service. The ideal candidate should have a strong background in hospitality, a keen eye for detail, and a passion for creating memorable dining experiences.

Key Responsibilities:

• Supervise daily restaurant operations to ensure smooth service flow.
• Assign duties and responsibilities to service staff; monitor performance and appearance.
• Greet guests, take orders when required, and ensure guest satisfaction throughout service.
• Train and mentor new service staff, ensuring adherence to service protocols and hotel standards.
• Ensure the restaurant setup (mise en place) is done before each shift and maintained throughout.
• Handle guest complaints professionally and escalate major issues to the Restaurant/F&B Manager.
• Coordinate between kitchen and service teams to ensure timely and accurate order delivery.
• Maintain hygiene and safety standards across the service floor.
• Assist in stock control, requisition of supplies, and inventory management for restaurant operations.
• Prepare daily shift reports and brief the management on service feedback and team performance.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided

Work Location: In person