Captain

Dear candidates we are hiring for Captain Role

Qualification:: Any Graduation Hotel Management

Location:: Mumbai (Colaba)

Experience: 1+ years

As a Captain you will be required to:

• Report to the Restaurant Manager /Assistant Restaurant Manager.

• Act as the custodian of the Outlet in the absence of the Senior Team.

• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to up sell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed

• Communicate to the guest and provide assistance with their queries.

• Server food and beverage to the guest as per the course of order.

• Observe guests and ensure their satisfaction with food and service.

• Promptly respond to guest with any additional request.

• Maintaining proper dining experience, delivering items, fulfilling customer needs ,offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Prepare mixed drinks for service.

• Properly open and pour wine at the tableside.

• Adhere to grooming and appearance standards consistently.

• Understands and can communicate products and services available at the restaurant.

• Must have some familiarity with basic cooking skills.

• Help other areas of the restaurant such as answering telephones and completing financial transactions.

• Print closing report and drop the cash with the front office / accounts department.

• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

• To achieve restaurant customer experience objectives by excelling at building and maintaining customer experience. Must be clear on Moment of Truth concepts and must be able to inspire and enable every team member to provide customer delight at all times

•Taking care of the FOH Teams training needs and periodically train them.

Job Type: Full-time

Pay: ₹24,000.00 - ₹26,000.00 per month

Work Location: In person