Captain

Job Title: Captain

Location: Gurgaon (DLF Phase 3)
Industry: Café & restaurant

Job Summary:

We are looking for a dynamic and well-spoken Restaurant Captain with experience in cafés . The ideal candidate should have excellent communication skills, the ability to lead and train staff, and ensure smooth restaurant operations while maintaining the highest standards of guest service.

Key Responsibilities:

• Supervise daily floor operations and ensure smooth service flow.
• Greet and interact with guests, ensuring a welcoming and memorable dining experience.
• Train, mentor, and monitor service staff on SOPs, upselling techniques, and customer engagement.
• Allocate duties and manage shift schedules for service staff.
• Ensure service areas are well-prepared, clean, and properly set up before each shift.
• Handle guest queries, complaints, and feedback with professionalism.
• Maintain coordination between kitchen and service staff for timely and accurate service.
• Monitor food and beverage quality standards during service.
• Assist in creating a positive and motivated work environment for the team.
• Support management in achieving revenue targets through upselling and promotions.
• Maintain records of staff performance and report to Restaurant Manager.

Requirements:

• Minimum 2–4 years of experience as a Captain/Shift In-charge/Team Leader in cafés or hotels.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.
• Good knowledge of F&B service standards and guest handling.
• Problem-solving and decision-making skills.
• Flexibility to work in shifts, weekends, and holidays.

Contact - 7303554081

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Leave encashment

Work Location: In person