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Skit.ai
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Campaign Operations Executive

Campaign Operations Executive

Skit.ai

1 - 2 years

3 - 6 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

outbound debt collection sat sms issue resolution customer support operation executive customer service analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Campaign Operations Executive to support and execute digital outreach campaigns across email, SMS, and WhatsApp channels. The ideal candidate should have prior experience managing outreach tools, handling basic customer queries, and ensuring smooth campaign execution. This is a great opportunity for someone who thrives in fast-paced environments and wants to be part of a high-growth AI tech company.

Key Responsibilities:

Execute and manage daily outbound campaigns via Email, SMS, and WhatsApp
Upload and monitor campaign files and ensure timely delivery across all channels
Track performance metrics (delivery, open, response rates) and report basic analytics
Handle basic customer responses or queries over these platforms
Collaborate with internal ops and tech teams for issue resolution or escalations
Maintain campaign hygiene and support documentation of campaign outcomes

Requirements:

1 2 years of experience in a campaign operations, digital outreach, or customer support role
Hands-on experience running campaigns through tools like Mailchimp, Gupshup, Kaleyra, Twilio, etc., is a plus
Comfortable handling basic customer conversations/responses over email or WhatsApp
Good coordination and communication skills
Willingness to work in US hours (6 PM to 3 AM IST)
Detail-oriented and comfortable with fast-paced work

Preferred (Not Mandatory):

Experience in debt collection, fintech, or customer service workflows
Exposure to CRM tools or outbound dialer platforms

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Skit.ai

Artificial Intelligence, Voice Technology

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Campaign Operations Executive