Call Quality Auditor

About the Role:

Call Quality Auditor

Key Responsibilities:

• Listen to live and recorded calls to evaluate agents on predefined quality parameters.
• Assess communication, compliance, product knowledge, and call etiquette.
• Provide constructive feedback to agents/team leads for performance improvement.
• Identify trends, gaps, and training needs from audit insights.
• Maintain audit reports and share regular updates with the management team.
• Coordinate with QA/Training teams to align feedback and improve processes.
• Suggest improvements to scripts and customer interaction flows.

Candidate Requirements:

• Prior experience in

  call auditing / quality analysis

  preferred (min 1 year).
• Strong listening, analytical, and reporting skills.
• Good command of English and Hindi.
• Familiarity with CRM/call monitoring tools is a plus.
• High attention to detail and ability to work independently.
• Must be comfortable with 6-day working schedule.

let’s connect!

• 📩 Drop your CV at: Mansi.yadav@goodveda.com

Location: Noida sector 63.

Salary: 18-20k in-hand Per month.