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1 - 6 years

1 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

  • Listen to and assess customer service calls for quality and adherence to scripts and protocols
  • Provide constructive feedback and quality scores to agents
  • Identify trends and recommend process improvements
  • Collaborate with team leads and trainers to drive performance improvement
  • Maintain accurate evaluation records and reports

Requirements:

  • Proven experience in quality assurance or customer service
  • Strong analytical, communication, and coaching skills
  • Attention to detail and ability to work independently
  • Familiarity with call center software and QA tools is a plus

INTERESTED CANDIDATE CAN CALL ME ON 8977540946(VISHAL KUMAR)

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Paradigmit Technology Services
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