Call Centre Representative

• Customer Service: Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Respond to e-mails, and company SMS Text Messaging System.
• Information & Sales: Providing accurate information about products, services, and company policies, and potentially upselling or processing orders.
• Problem Solving: Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team.
• Data Management: Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records.
• Communication: Communicating clearly and effectively with customers to build relationships and ensure a positive experience.
• Teamwork: Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs.

Required Skills

• Communication: Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions.
• Problem-Solving: The ability to analyze issues and find appropriate solutions efficiently.
• Customer-Centric Approach: A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction.
• Technical Proficiency: Familiarity with call center software, CRM systems, and other necessary tools.
• Multitasking: The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously.

Types of Calls Handled

• Inbound Calls: Customers reaching out with questions, complaints, or to place orders.
• Outbound Calls: Agents contacting customers with service status updates.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule

Application Question(s):

• Do you have CALL CENTER (voice) experience of minimum 3 years?
• Do you have a computer/laptop, and stable uninterrupted data connection?

Experience:

• Customer support both Voice and Non-Voice: 3 years (Required)
• Call Center : 3 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)