Call Centre Representative

Role Overview: You will be responsible for answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Additionally, you will respond to emails and company SMS Text Messaging System. Providing accurate information about products, services, and company policies, potentially upselling or processing orders will be part of your duties. You will also help customers resolve issues, record complaints, perform background checks, and escalate complex problems to the appropriate team. Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records is essential. It is important to communicate clearly and effectively with customers to build relationships and ensure a positive experience. Collaboration with other call center professionals to improve customer service and work towards company goals and KPIs is expected. Key Responsibilities: - Possess a strong command of the English language, verbal communication, and active listening skills for effective customer interactions. - Analyze issues and find appropriate solutions efficiently. - Maintain a patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction. - Have familiarity with call center software, CRM systems, and other necessary tools. - Manage multiple tasks simultaneously, such as answering calls, looking up information, and updating systems. Qualifications Required: - Stable and uninterrupted data connection. - 3 years of experience in a call center (Preferred). - Proficiency in English. - Availability for Day Shift, Night Shift, and Overnight Shift. Please note that the job is full-time and permanent. The company offers a flexible schedule for employees.,