Customer Service: Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Respond to e-mails, and company SMS Text Messaging System. Information & Sales: Providing accurate information about products, services, and company policies, and potentially upselling or processing orders. Problem Solving: Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team. Data Management: Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records. Communication: Communicating clearly and effectively with customers to build relationships and ensure a positive experience. Teamwork: Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs. Required Skills Communication: Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions. Problem-Solving: The ability to analyze issues and find appropriate solutions efficiently. Customer-Centric Approach: A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction. Technical Proficiency: Familiarity with call center software, CRM systems, and other necessary tools. Multitasking: The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously. Types of Calls Handled Inbound Calls: Customers reaching out with questions, complaints, or to place orders. Outbound Calls: Agents contacting customers with service status updates. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Application Question(s): Do you have a stable and uninterrupted data connection? Experience: Call Center : 3 years (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Role Overview: You will be responsible for answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Additionally, you will respond to emails and company SMS Text Messaging System. Providing accurate information about products, services, and company policies, potentially upselling or processing orders will be part of your duties. You will also help customers resolve issues, record complaints, perform background checks, and escalate complex problems to the appropriate team. Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records is essential. It is important to communicate clearly and effectively with customers to build relationships and ensure a positive experience. Collaboration with other call center professionals to improve customer service and work towards company goals and KPIs is expected. Key Responsibilities: - Possess a strong command of the English language, verbal communication, and active listening skills for effective customer interactions. - Analyze issues and find appropriate solutions efficiently. - Maintain a patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction. - Have familiarity with call center software, CRM systems, and other necessary tools. - Manage multiple tasks simultaneously, such as answering calls, looking up information, and updating systems. Qualifications Required: - Stable and uninterrupted data connection. - 3 years of experience in a call center (Preferred). - Proficiency in English. - Availability for Day Shift, Night Shift, and Overnight Shift. Please note that the job is full-time and permanent. The company offers a flexible schedule for employees.,
Customer Service: Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Respond to e-mails, and company SMS Text Messaging System. Information & Sales: Providing accurate information about products, services, and company policies, and potentially upselling or processing orders. Problem Solving: Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team. Data Management: Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records. Communication: Communicating clearly and effectively with customers to build relationships and ensure a positive experience. Teamwork: Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs. Required Skills Communication: Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions. Problem-Solving: The ability to analyze issues and find appropriate solutions efficiently. Customer-Centric Approach: A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction. Technical Proficiency: Familiarity with call center software, CRM systems, and other necessary tools. Multitasking: The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously. Types of Calls Handled Inbound Calls: Customers reaching out with questions, complaints, or to place orders. Outbound Calls: Agents contacting customers with service status updates. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Application Question(s): Do you have CALL CENTER (voice) experience of minimum 3 years? Do you have a computer/laptop, and stable uninterrupted data connection? Experience: Customer support both Voice and Non-Voice: 3 years (Required) Call Center : 3 years (Required) Language: English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Customer Service: Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Respond to e-mails, and company SMS Text Messaging System. Information & Sales: Providing accurate information about products, services, and company policies, and potentially upselling or processing orders. Problem Solving: Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team. Data Management: Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records. Communication: Communicating clearly and effectively with customers to build relationships and ensure a positive experience. Teamwork: Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs. Required Skills Communication: Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions. Problem-Solving: The ability to analyze issues and find appropriate solutions efficiently. Customer-Centric Approach: A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction. Technical Proficiency: Familiarity with call center software, CRM systems, and other necessary tools. Multitasking: The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously. Types of Calls Handled Inbound Calls: Customers reaching out with questions, complaints, or to place orders. Outbound Calls: Agents contacting customers with service status updates. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Application Question(s): Do you have CALL CENTER (voice) experience of minimum 3 years? Do you have a computer/laptop, and stable uninterrupted data connection? Experience: Customer support both Voice and Non-Voice: 3 years (Required) Call Center : 3 years (Required) Language: English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)