OnexBus

Customer Service: Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Respond to e-mails, and company SMS Text Messaging System. Information & Sales: Providing accurate information about products, services, and company policies, and potentially upselling or processing orders. Problem Solving: Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team. Data Management: Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records. Communication: Communicating clearly and effectively with customers to build relationships and ensure a positive experience. Teamwork: Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs. Required Skills Communication: Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions. Problem-Solving: The ability to analyze issues and find appropriate solutions efficiently. Customer-Centric Approach: A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction. Technical Proficiency: Familiarity with call center software, CRM systems, and other necessary tools. Multitasking: The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously. Types of Calls Handled Inbound Calls: Customers reaching out with questions, complaints, or to place orders. Outbound Calls: Agents contacting customers with service status updates. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Application Question(s): Do you have a stable and uninterrupted data connection? Experience: Call Center : 3 years (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)