Call Center Specialist - Voice Processing

Job Description

JOB TITLE: Analyst – Mortgage Processing JOB CODE: REPORTS TO: Assistant Manager DIRECT REPORTS: None SHIFT TIMINGs: Night Shift(7pm – 4am) POSITION TYPE: Full-Time LOCATION: Chennai DESCRIPTION: Customer Service Representative – Flood Cert Processing The role of a Flood Certification Reviewer is vital for ensuring that properties are accurately assessed for flood risk in accordance with federal regulations. This position requires attention to detail, analytical skills, and strong communication abilities to provide reliable flood zone determinations and contribute to informed decision-making within the real estate and mortgage industry. RESPONSIBILITIES : • Document Analysis: Review and analyze flood certifications, elevation certificates, property maps, and other relevant documents to determine the accuracy of flood zone designations. • Regulatory Compliance: Ensure that flood certifications adhere to federal regulations, including those established by the Federal Emergency Management Agency (FEMA), National Flood Insurance Program (NFIP), and other relevant agencies. • Flood Zone Determination: Assess flood zone designations and verify whether a property is located in a Special Flood Hazard Area (SFHA) or other flood zones as defined by FEMA. • Elevation Verification: Evaluate elevation certificates to confirm that structures meet the required elevation standards for the respective flood zone. • Data Accuracy: Cross-reference information from various sources to ensure accuracy in flood zone determinations and related data. • Communication: Collaborate with loan officers, underwriters, insurance agents, and other stakeholders to provide accurate flood risk assessments and necessary documentation. • Issue Resolution: Address any discrepancies or issues in flood certifications by conducting research, communicating with relevant parties, and proposing solutions. • Continuous Learning: Stay updated on changes to flood mapping regulations, guidelines, and industry best practices to ensure accurate and current assessments. SKILLS & QUALIFICATIONS: • Knowledge: Familiarity with FEMA flood maps, NFIP regulations, and flood zone designations is essential. Understanding of elevation certificates and flood insurance requirements is preferred. • Attention to Detail: Ability to meticulously review documents and data to identify errors, inconsistencies, or inaccuracies. • Analytical Skills: Capable of interpreting complex flood maps, elevation data, and property information to make accurate flood risk assessments. • Communication: Strong written and verbal communication skills to interact effectively with internal teams and external stakeholders. • Computer Proficiency: Comfortable using relevant software tools for document analysis and data entry. • Adaptability: Able to adapt to changes in regulations, procedures, and technologies within the field.