Call Center Manager

Role Overview: As an Operations Manager for Customer Delivery in a Call Center Model, you will play a crucial role in managing and enhancing call center operations to ensure efficient customer service and support. Key Responsibilities: - Managing and enhancing call center operations to provide efficient customer service and support. - Setting and monitoring key performance metrics such as call resolution and customer satisfaction. - Leading, training, and developing the customer delivery team members. - Improving customer delivery processes through technology and process optimization. - Providing actionable insights through regular reporting and data analysis. - Ensuring compliance with company policies, travel regulations, and SLAs. - Collaborating with cross-functional teams to resolve customer issues and enhance service delivery. Qualifications Required: - At least 5 years of experience in call center operations, preferably with expertise in corporate travel or SaaS. - Strong data analysis skills and proficiency with reporting tools. - Leadership skills with a customer-first mindset.,