As an Operations Executive in Corporate Travel Solutions, your main responsibilities will include managing bookings, handling amendments and cancellations while adhering to client-specific policies. You will need to offer timely and courteous customer support through phone, email, or chat. Additionally, it will be your duty to monitor operations to ensure a smooth workflow and coordinate with suppliers to meet client requirements. Maintaining CRM data, generating reports to analyze trends and service metrics, and ensuring compliance with travel regulations to minimize errors are also crucial aspects of this role. Collaboration with internal teams and aiding in client onboarding and training will be part of your routine tasks. To excel in this role, you should be passionate about the travel industry and keen on contributing to an innovative corporate travel booking platform. Previous experience in managing bookings, supporting clients, and guaranteeing seamless travel experiences is essential. Proficiency in booking tools, strong attention to detail, and excellent problem-solving skills will enable you to make a significant impact in this position. Your skills in corporate affairs, managing client expectations, and knowledge of the travel and tourism industry will be beneficial in fulfilling the responsibilities of this role effectively.,
As a Graphic Designer at Cox & Kings, you will be responsible for producing high-quality visual content that aligns with the brand identity. Working closely with the marketing, branding, and digital teams, you will create compelling designs that resonate with the target audience and support business objectives. You will develop and design a wide range of creative assets, including digital ads, social media graphics, website visuals, brochures, and other marketing materials. Your role will involve creating visually appealing designs that reflect the Cox & Kings brand, enhancing market presence, and maintaining consistency in design language across all platforms and mediums. Ensuring all designs adhere to brand guidelines, you will maintain a consistent look and feel across all touchpoints and contribute to the evolution of the brand's visual identity with fresh ideas and innovative approaches. Collaborating with marketing and content teams, you will translate creative concepts into compelling visual designs and work with the product team to design user interfaces that are both functional and visually engaging. Managing multiple design projects simultaneously, you will ensure timely delivery while upholding high quality standards. You will present design concepts to stakeholders, incorporating feedback and revisions as necessary. Staying updated with design trends and best practices, you will experiment with new techniques and tools to enhance the creative process and output. Qualifications & Skills: - Bachelors degree in Graphic Design, Fine Arts, or a related field. - 5-6 years of professional experience in graphic design, preferably in travel, hospitality, or luxury sectors. - Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Strong portfolio showcasing creative projects and design work. - Excellent understanding of typography, colour theory, and layout design. - Ability to manage multiple projects, meet deadlines, and work under pressure. - Strong communication skills and the ability to present ideas clearly. - Experience with motion graphics and video editing tools is a plus. - Attention to detail and a passion for delivering high-quality work. Join Cox & Kings for: - Creative Freedom: Your creative ideas are valued and can make a significant impact. - Legacy & Innovation: Contribute to a brand with a rich history while contributing to its modern revival. - Growth Opportunities: Professional development and career growth within the organization.,
As an Assistant Manager (Operations) in the Luxury Escapade department based in New Delhi, you will be responsible for coordinating with clients and ensuring the flawless execution of travel arrangements for our esteemed High Net Worth clients. Your key responsibilities will include client coordination, itinerary planning, supplier management, logistics management, problem-solving, quality control, and post-travel follow-up. You will work closely with the sales and client servicing teams to understand the specific travel preferences and requirements of HNI clients. It will be your responsibility to maintain constant communication with clients to ensure their satisfaction throughout the travel journey. You will design and execute detailed and customized travel itineraries that offer unique experiences, coordinating with airlines, hotels, local guides, and other service providers to ensure flawless execution. Negotiating rates and ensuring high-quality services from vendors, including airlines, luxury hotels, transportation, and tour operators will be crucial in your role. You will also need to foster relationships with industry partners such as luxury hotels, tour operators, and private jet companies. Additionally, overseeing all travel logistics, addressing client issues or emergencies, ensuring quality control, and gathering customer feedback for continuous improvement will be part of your responsibilities. To be successful in this role, you should have a minimum of 5 years of experience in travel operations with a focus on luxury travel or HNI clientele. A Bachelor's degree is required, along with proficiency in Microsoft Office and familiarity with CRM and travel booking systems. Excellent communication skills, negotiation skills, problem-solving abilities, organizational skills, attention to detail, and the ability to work under pressure are essential for this position. Experience in Hotel contracting, vendor management, and reading contracts will be beneficial. You should also have proven ability to manage multiple tasks and deliver under tight timelines. Experience in handling FIT/customization for various destinations like Europe, America, Africa, ANZ, South America, Canada, CIS, Scandinavia, Asia, Islands, Middle East, etc., as specified, will be a must for the respective positions available. Flexibility to work outside regular business hours, if required, is also expected.,
You will be joining a dynamic team as a Receptionist at our organization located in Sarabhai Main Road, Vadodara, Gujarat. As the first point of contact, your role will be pivotal in creating a welcoming and organized environment. Your exceptional interpersonal skills and ability to thrive in a fast-paced work setting will be crucial for this position. Your main responsibilities will include warmly greeting and welcoming visitors with a professional demeanor, ensuring their comfort, and addressing any inquiries promptly. Additionally, you will efficiently handle incoming calls, redirect them to the appropriate department, manage voicemail messages, and maintain a presentable front desk area. In terms of administrative support, you will be responsible for scheduling appointments, coordinating meetings, managing mail, and providing general assistance to various departments. Moreover, you will manage visitor access, ensure security protocols are followed, and deliver excellent customer service by addressing concerns promptly and accurately. To excel in this role, you should possess exceptional verbal and written communication skills in English, proven ability to multitask and prioritize effectively, and maintain professionalism in high-pressure situations. While prior experience in similar roles is advantageous, it is not mandatory. Basic knowledge of office software such as Microsoft Office Suite will be a plus. By joining our team, you will have the opportunity to grow and learn in a professional environment, work in a supportive and inclusive workplace, and develop foundational skills for a successful career in office administration. Your role as a Receptionist will require skills in customer service, professionalism, communication, multitasking, and time management.,
Role Overview: As an Operations Manager for Customer Delivery in a Call Center Model, you will play a crucial role in managing and enhancing call center operations to ensure efficient customer service and support. Key Responsibilities: - Managing and enhancing call center operations to provide efficient customer service and support. - Setting and monitoring key performance metrics such as call resolution and customer satisfaction. - Leading, training, and developing the customer delivery team members. - Improving customer delivery processes through technology and process optimization. - Providing actionable insights through regular reporting and data analysis. - Ensuring compliance with company policies, travel regulations, and SLAs. - Collaborating with cross-functional teams to resolve customer issues and enhance service delivery. Qualifications Required: - At least 5 years of experience in call center operations, preferably with expertise in corporate travel or SaaS. - Strong data analysis skills and proficiency with reporting tools. - Leadership skills with a customer-first mindset.,
As a Concierge / Tour Manager at Luxury Escapades in Delhi, India, your role involves curating exceptional travel experiences, managing high-profile clients, and ensuring seamless travel arrangements to deliver unparalleled luxury services. - Plan, organize, and manage luxury tours and personalized travel experiences. - Act as the primary point of contact for clients, ensuring all their needs are anticipated and met. - Collaborate with luxury hotels, transportation providers, and tour operators to deliver premium experiences. - Handle last-minute changes, client requests, and crisis management with professionalism. - Research and stay updated on exclusive destinations, events, and trends in luxury travel. - Provide concierge services, including dining reservations, event bookings, and bespoke activities. - Maintain excellent relationships with clients to build loyalty and repeat business. - Manage budgets, contracts, and vendor relationships efficiently. - Prepare detailed itineraries and ensure all logistical arrangements are flawless. Requirements: - Bachelors degree in Hospitality, Tourism, or a related field (Masters preferred). - 5+ years of experience in luxury travel, concierge services, or tour management. - Exceptional communication and interpersonal skills. - Strong organizational skills with attention to detail. - Proficiency in managing travel software and CRM systems. - Multilingual abilities are a plus. - Flexible and adaptable to working irregular hours, including weekends and holidays. - Passion for travel, luxury, and delivering top-tier client experiences. Your role will also require you to represent the brand's ethos of excellence and discretion in all client interactions.,
As an Operations Executive in Corporate Travel Solutions, your role includes managing bookings, handling bookings, amendments, and cancellations with attention to client-specific policies. You will also be responsible for providing customer support by offering timely and courteous assistance via phone, email, or chat. Operational monitoring is another key aspect of your role where you will ensure smooth tool workflow and coordinate with suppliers to meet client needs. Additionally, you will be tasked with maintaining CRM data, generating reports to track trends and service metrics, adhering to travel regulations, and ensuring accurate bookings with minimal errors. Team collaboration is essential as you will support internal teams and assist in client onboarding and training. To excel in this role, you should be passionate about the travel industry and ready to contribute to a cutting-edge corporate travel booking platform. Hands-on experience in managing bookings, supporting clients, and ensuring seamless travel experiences is necessary. You should also possess expertise in booking tools, attention to detail, and problem-solving skills to make a real impact. If you join us, you will work with a team that values corporate affairs, client expectations management, and has a strong background in travel & tourism.,
Role Overview: As a Luxury Travel Coordinator, you will manage the operations and play a pivotal role in delivering exceptional travel experiences to esteemed High Net Worth clients. You will oversee the end-to-end execution of travel arrangements, ensuring precision, efficiency, and personalized service. This role requires a strong understanding of the travel industry, attention to detail & problem-solving skills, excellent communication skills, and the ability to handle high-pressure situations with a calm and professional demeanor. Key Responsibilities: - Client Coordination: Work closely with the sales and client servicing teams to understand the specific travel preferences and requirements of HNI clients. Maintain constant communication with clients to ensure their satisfaction throughout the travel journey. - Itinerary Planning: Design and execute detailed and customized travel itineraries that offer unique experiences. Coordinate with airlines, hotels, local guides, and other service providers to ensure flawless execution. - Supplier Management & Relationship Building: Negotiate rates and ensure high-quality services from vendors, including airlines, luxury hotels, transportation, and tour operators. Foster relationships with industry partners (luxury hotels, tour operators, private jet companies, etc.). - Logistics Management: Oversee all travel logistics, including flight bookings, hotel reservations, transfers, and special requests to ensure smooth, on-time service. - Problem-Solving: Address any client issues or emergencies that may arise during travel, ensuring a quick and effective resolution to maintain client satisfaction. Work on improving turnaround time (TAT) for service delivery. - Quality Control: Ensure all services provided meet the high standards expected by HNI clientele, from the moment of booking to post-trip feedback. Conduct thorough quality checks on all bookings, verifying accuracy and adherence to client preferences. - Post-Travel Follow-Up: Gather customer feedback and reviews, analyze service standards and identify areas for improvement. Compile operational reports and statistics. Key Skills & Qualifications: - Minimum of 5 years of experience in travel operations, with a focus on luxury travel or HNI clientele. - Bachelor's degree. - Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM, travel booking systems, Online agency portals etc. - Excellent communication skills for coordinating with B2B vendors and high-profile clients. - Strong negotiation, problem-solving, and organizational skills with meticulous attention to detail and the ability to remain calm under pressure. - Flexibility to work outside of regular business hours, if required. - Experience in Hotel contracting, Vendor management, should be able to read contracts. - Proven ability to manage multiple tasks and deliver under tight timelines.,