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Call Center Head

Call Center Head

REGUL SOLUTIONS

10 years

1 - 15 Lacs

surat gujarat india

Posted:1 week ago| Platform:

Apply

Skills Required

service metrics staffing training reporting leadership management communication software crm

Work Mode

On-site

Job Type

Full Time

Job Description

Position:

Call Center Head / Team Leader

Experience:

10+ years in call center operations

Location:

India (specific location can be added)

Team Size:

40–50 members

Languages:

Hindi and English

Key Responsibilities (suggested)

Oversee daily operations of the call center team
Ensure service quality and performance metrics are met
Manage staffing, training, and performance evaluations
Handle escalations and maintain client relationships
Implement process improvements and reporting

Skills/Qualifications

Strong leadership and people management skills
Excellent communication in Hindi and English
Experience managing large teams (40–50 members)
Knowledge of call center software and CRM systems

Skills: crm,english,hindi,call center head,daily operations,communication

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