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Capgemini
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C2C Process Expert

C2C Process Expert

Capgemini

4 - 7 years

3 - 7 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

documentation process optimization order to cash process documentation troubleshooting project management operations management team management forecasting pivot table vlookup process transition workforce management real time analysis rta wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role:
The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes.Leveraging deepening knowledge of Cash Applications, They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application procedure.
In this role you will play a key role in

Manages a team of Order To Cash process and monitors the overall team performance efficiency and quality.

Client POC for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.

Initiates process optimization and standardization activities. Responsible to keep the process documentation up to date and initiates any required updates.

Proactively monitors and seeks for improving team and process KPIs.

Handle complex client specific queries, issues or escalations within the client context Ensures correct and timely cash is applied accurately and timely.

Your Profile :

Have excellent command of the functionalities of the technology used for the delivery of services in different client context.

Apply complex analytical models and problem-solving techniques and methodologies to the specific context.

Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client.

Understand the cost drivers of the services and supports effective usage of them in the service delivery.

Understand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery.

Identifies and escalates out-of-scope requests.

Ensures clearing and reconciliations is performed in a correct and timely manner.

Ensure cash collection targets are met Escalates potential and significant cash forecast deviations to the Client.

WHAT YOU'LL LOVE ABOUT WORKING HERE:

We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.

At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

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C2C Process Expert