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Capgemini
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C2C Process Expert

C2C Process Expert

Capgemini

3 - 7 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

cash applications process optimization order to cash process client poc standardization activities analytical models problemsolving techniques kpi measures cash collection targets cash forecast deviations clearing reconciliations

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Cash Applications Process Expert, you will play a key role in managing a team of Order To Cash processes, monitoring team performance efficiency and quality, and serving as the client point of contact for status updates, new initiatives, and escalations. Your responsibilities will also include initiating process optimization and standardization activities, keeping process documentation up to date, monitoring and improving team and process KPIs, handling complex client-specific queries and escalations, and ensuring accurate and timely cash applications. Key Responsibilities: - Manage a team of Order To Cash processes and monitor team performance efficiency and quality - Serve as the client point of contact for status updates, new initiatives, and escalations - Initiate process optimization and standardization activities - Keep process documentation up to date and initiate any required updates - Monitor and seek to improve team and process KPIs - Handle complex client-specific queries, issues, or escalations within the client context - Ensure correct and timely cash is applied accurately and timely Qualifications Required: - Excellent command of the functionalities of the technology used for service delivery in different client contexts - Ability to apply complex analytical models and problem-solving techniques to specific contexts - Understanding of the business context for analyzed data and ability to draw insights and make relevant recommendations - Familiarity with cost drivers of services and support effective usage in service delivery - Knowledge of KPI measures and their impact on profitability - Ability to propose improvements to optimize and increase efficiency and effectiveness within service delivery - Skill in identifying and escalating out-of-scope requests - Ensure clearing and reconciliations are performed correctly and timely - Meet cash collection targets and escalate potential and significant cash forecast deviations to the Client Additional Company Details: Capgemini is a global business and technology transformation partner with a diverse group of 340,000 team members in more than 50 countries. With a strong over 55-year heritage, Capgemini helps organizations accelerate their transition to a digital and sustainable world, delivering end-to-end services and solutions leveraging strengths in strategy, design, engineering, AI, generative AI, cloud, and data, combined with deep industry expertise and partner ecosystem.,

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C2C Process Expert